Stephanie Prock
Henderson,NV
Summary
Dynamic and self-motivated team player recognized for delivering exceptional customer service and fostering positive client relationships. Strong work ethic and reliability are complemented by an impressive attendance record, demonstrating a commitment to excellence in every task. Proven ability to collaborate effectively with colleagues while consistently meeting and exceeding performance goals. Eager to contribute skills and dedication to a forward-thinking organization that values teamwork and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Cocktail & Food Server
The Lodge Gaming & Bar
03.2024 - 11.2025
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained knowledge of menu items, specials, and beverage offerings to enhance guest experience.
- Trained new team members on service protocols and operational standards.
- Facilitated dining experiences by serving food and drinks in dining room, pool area, and bar to enhance guest satisfaction.
- Executed thorough bussing of all bar areas to maintain cleanliness and organization.
- Oversaw stocking of liquor and server areas, enhancing operational efficiency and customer satisfaction.
- Spearheaded promotional and marketing initiatives to enhance brand visibility.
Pool Cocktail Server
Golden Nugget Hotel & Casino
05.2022 - 11.2024
- Delivered exceptional service to guests, ensuring a positive and memorable poolside experience.
- Managed beverage orders efficiently, prioritizing customer satisfaction and timely delivery.
- Collaborated with kitchen staff to facilitate seamless communication regarding menu offerings and specials.
- Trained new servers on best practices for customer service and operational procedures.
Assistant Front Desk Manager
Golden Nugget
03.2014 - 09.2015
- Oversaw hotel front desk staff to enhance guest experiences. Coordinated check-in and check-out procedures for efficient service delivery. Trained team members to improve operational effectiveness.
- Oversaw daily operations of on-duty agents to maintain optimal service levels and employee well-being.
- Facilitated resolution of guest inquiries and concerns by providing managerial support as needed.
- Monitored and organized daily inventory levels to support seamless hotel operations.
- Administered pricing strategies for hotel rooms on a daily basis to enhance market competitiveness.
- Managed front desk activities to enhance guest satisfaction and streamline check-in and check-out procedures.
Night Auditor
Golden Nugget
03.2013 - 03.2014
- Achieved seamless nightly hotel operations through diligent auditing. Guided clerks to improve guest satisfaction and streamline hotel management.
- Supervised clerks on duty to ensure efficient operations.
- Oversaw nightly hotel operations, addressing guest needs and resolving issues promptly.
- Conducted nightly audits of hotel operations to ensure readiness for the following day.
- Developed and implemented sales initiatives to ensure complete booking of hotel on peak nights.
- Executed nightly completion of a three-page checklist to ensure seamless transition into the following day.
Guest Service Representative
Golden Nugget
05.2007 - 03.2013
- Managed guest interactions and resolved inquiries, drawing on nine years of experience within the hotel industry.
- Cultivated strong relationships with customers and employees to enhance collaboration.
- Utilized strong communication abilities to enhance clerical data entry efficiency and accuracy.
- Identified and addressed guest challenges to ensure satisfaction and loyalty during their stay.
- Provided information regarding hotel accommodations and pricing. Assisted customers in understanding available hotel options and rates. Supported guests with inquiries about hotel services and pricing.
- Executed cash and credit card transaction processes with precision.
- Ensured pristine conditions of desk lobby and hotel to enhance guest experience.
- Managed incoming and internal phone call communications to ensure efficient information flow.
- Directed collection processes for delinquent guest accounts to enhance revenue recovery.
Education
Honors Diploma -
Las Vegas High School
Las Vegas, NV06-2006
Skills
- Proficient in Microsoft Word, Excel, LMS (lodging management System), SMS (Springer Miller System), Aloha
Timeline
Cocktail & Food Server
The Lodge Gaming & Bar
03.2024 - 11.2025
Pool Cocktail Server
Golden Nugget Hotel & Casino
05.2022 - 11.2024
Assistant Front Desk Manager
Golden Nugget
03.2014 - 09.2015
Night Auditor
Golden Nugget
03.2013 - 03.2014
Guest Service Representative
Golden Nugget
05.2007 - 03.2013
Honors Diploma -
Las Vegas High School