Stephanie Pullen
Lake Forest,CA
Summary
As a travel services professional, I am excited to submit my application for the [Position] position. I have outstanding communication and interpersonal skills that connect personally with clients and colleagues. I have strong foundational knowledge of travel industry policies, procedures, and processes, and I am poised to make significant contributions within the [Name of Company] organization. My areas of expertise include customer service, scheduling, and relationship building. I bring extensive experience working directly with groups of varying sizes to obtain desired accommodations. Additionally, I have significant experience working with internal and external business partners to secure and finalize the scheduling of pertinent outings. I am known for developing and sustaining valuable relationships with clientele and colleagues to drive continuous organizational growth and improvement.
Overview
3
3
years of professional experience
Work History
Air Customer Service
Viking Cruises
Woodland Hills, CA
01.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-volume phone lines while maintaining professionalism under pressure, ensuring efficient call routing and accurate documentation of issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Skills
- Customer service
- Scheduling
- Relationship building
Closing
Enclosed is my resume, which will give you a more in-depth view of my qualifications and expertise. I welcome the opportunity to interview with you to learn more about your needs and expectations and provide further insight into how I can be an asset to your organization. Please get in touch with me at your earliest convenience to schedule a time to speak. Thank you for your time and consideration. I look forward to hearing from you soon.
Enclosure
Résumé
Experiencehighlights
- Generated $20K in additional profits by coordinating seating accommodations for large group of travelers.
- Recognized for making considerable accommodations for client that experienced a medical emergency while traveling.
- Awarded induction into Presidents Club in recognition of generating $2M in sales annually.
Timeline
Air Customer Service
Viking Cruises
01.2022 - Current