Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Rabun

Henderson,NV

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Area Operations Manager

Amazon
11.2022 - Current
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Monitor all on road processes and logistics to ensure a successful delivery to the customers.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.

OTR Dispatch Process Assistant

Amazon DLV1
09.2019 - Current
  • Assist in the coordination of Delivery Associate (DA) training and ridealongs for new DAs
  • Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections
  • Ensure adherence to dress code standards
  • Build relationships with DAs for engagement and standard work adherence
  • Ensure successful area performance, through tracking and reporting metrics
  • Understand workflow and daily production goals
  • Ensure work areas remain clean and are equipped with proper equipment and supplies
  • Identify and address safety hazards within the work area
  • Coach associates to work safely at all times and participate in safety initiatives
  • Continue meeting or exceeding of department performance goals
  • Assist in out of department duties as required while adhering to safety standards
  • Problem solve any issues presented by DA or DPs
  • Train and assist new OTR/UTR associates and set them up for success
  • Audit the safety of all associates during COVID-19 Pandemic to maintain all social distancing and safety policies
  • Execute and deliver time sensitive reports with accuracy and data to support reports.

Delivery Associate

Amazon DLV1
05.2019 - 09.2019
  • Loading, transporting, and successfully delivering Amazon customers' orders in a safe and timely manner
  • Adhering to assigned routes and finishing the route in time to help other associates finish their route
  • Providing excellent customer service
  • Abiding by all transportation laws and maintaining a safe driving record.
  • Operated light trucks to deliver loads as far as 15 miles from home location

Assistant Store Manager

Magic City Custom Worx
02.2019 - 04.2019
  • Assisted with all duties of a new business opening
  • Ordered all products, parts, and equipment needed to run the business
  • Assembled dyno tuner machine, bike lifts, and stockroom shelving
  • In charge of receiving parts and calculating future store opening inventory
  • Oversaw 5 associates – responsible for their growth and development as well as holding them accountable for payroll hours and revenue in each department.

Parts Associate

Harley Davidson
01.2016 - 02.2019
  • Inventory control and product fulfillment
  • Organized back stock and parts department daily
  • Met/exceeded sales goals per month
  • Met customers' expectations by troubleshooting their motorcycle issues.

Manager

Shaka Pizza
08.2005 - 12.2018
  • Prepping daily food before all shifts started, baking/prepping dough
  • Placing orders for the store while calculating inventory demand ahead of time
  • Scheduling all employees and handling the register/doing nightly cash drop
  • Cooking while practicing good safety and sanitization practices
  • Oversaw 5 cashiers 15 cooks- responsible for holding all accountable on food preparation and customer service.

Education

Certificate in Kawasaki Mechanics -

Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Phoenix, AZ
01.2016

High School Diploma -

Maui High School
Kahului, HI
06.2009

Skills

  • Expense Tracking
  • Job Assignments
  • Maintaining Clean Work Areas
  • Operations Oversight
  • Staff Supervision
  • Workflow Processes
  • Excellent Interpersonal Skills
  • Customer Loyalty
  • Knowledge of Performance Tracking
  • Budget Controls
  • Delivery Fleet Management
  • Employee Performance Reviews

Timeline

Area Operations Manager

Amazon
11.2022 - Current

OTR Dispatch Process Assistant

Amazon DLV1
09.2019 - Current

Delivery Associate

Amazon DLV1
05.2019 - 09.2019

Assistant Store Manager

Magic City Custom Worx
02.2019 - 04.2019

Parts Associate

Harley Davidson
01.2016 - 02.2019

Manager

Shaka Pizza
08.2005 - 12.2018

Certificate in Kawasaki Mechanics -

Motorcycle Mechanics Institute A Div. of Universal Technical Institute

High School Diploma -

Maui High School

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Stephanie Rabun