Stephanie Ragusa
Sunrise,FL
Summary
Dynamic and results-oriented professional with a proven track record at Coral Shores Realty, enhancing property sales through exceptional customer service and market analysis. Expert in relationship building and leveraging extensive knowledge of liquor, beer, and wine to maximize profits. Demonstrates strong multitasking abilities and an engaging personality, significantly improving client satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Bartender
Tin Fish
Sunrise, FL
08.2022 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Real Estate Sales Agent
Coral Shores Realty
Plantation, FL
03.2021 - 10.2022
- Increased property sales by providing exceptional customer service and conducting thorough market analysis.
- Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
- Generated leads through cold calling, networking, and referral-based marketing strategies.
- Expanded client base by consistently following up on potential leads and maintaining a positive professional image.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
- Conducted open houses to showcase available properties and generate interest from potential buyers.
- Collaborated with other real estate agents to maximize exposure for listed properties and reach prospective buyers efficiently.
Customer Service Associate
Publix
Weston, FL
09.2012 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Prepared bank deposits and corporate cash shipments.
Education
High School Diploma -
Western High School
Davie, FLSales Associate License -
Tony Mesa Real Estate School
Davie, FLSkills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Engaging personality
- Outgoing Personality
- Customer service expertise
- Professional Appearance
- Sales expertise
- Fast Learner
- Relationship Building
Timeline
Bartender
Tin Fish
08.2022 - 06.2024
Real Estate Sales Agent
Coral Shores Realty
03.2021 - 10.2022
Customer Service Associate
Publix
09.2012 - 07.2022
High School Diploma -
Western High School
Sales Associate License -
Tony Mesa Real Estate School