Stephanie Ramirez
Tucson,AZ
Summary
Dedicated professional with a solid background in emergency dispatch operations. Known for excellent communication and time management skills, contributing to streamlined operations and improved service delivery in high-pressure environments. Background is working closely with members of PCWIN,
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatch/Scheduling Manager
SunVan
10.2023 - 03.2026
- Developed and maintained efficient scheduling systems to optimize workforce allocation.
- Coordinated logistics for transportation services, ensuring timely service delivery.
- Collaborated with team members to resolve scheduling conflicts and improve operational workflows.
- Monitored service performance metrics to identify areas for process enhancement.
- Facilitated communication between drivers and dispatch teams to streamline operations.
911 Dispatch Supervisor
Pima College Police Department
02.2015 - 08.2023
- Supervised dispatch operations, ensuring timely response to emergency calls and effective communication with responders.
- Implemented training programs for new dispatch staff, enhancing team performance and operational efficiency.
- Developed protocols for incident management, improving coordination among law enforcement agencies and emergency services.
- Monitored dispatch systems, identifying areas for technological upgrades to streamline workflow and increase accuracy.
- Conducted performance evaluations, providing constructive feedback to staff to foster professional growth and accountability.
- Collaborated with external agencies to coordinate joint training exercises, reinforcing inter-agency cooperation in emergency responses.
- Led crisis management initiatives, ensuring adherence to safety protocols while maintaining high standards of public service excellence.
- Implemented new policies procedures as needed based on lessons learned from past experiences or evolving industry standards ensuring the most effective approach possible within our emergency communications center.
- Coordinated timely responses to critical incidents by effectively managing staff resources under pressure-filled circumstances.
- Adapted quickly to unexpected challenges or changes in workload demands while maintaining a calm demeanor under stress.
- Maintained high-quality records management system to support ongoing operations as well as after-action reporting requirements.
- Modeled professionalism in interactions with both internal staff members at all levels as well external stakeholders including law enforcement officers firefighters medical personnel elected officials citizens seeking assistance through emergency calls.
- Served as a mentor and resource to junior dispatchers, fostering professional growth and development within the team.
- Enhanced dispatcher training program, resulting in increased efficiency and reduced errors.
- Ensured accurate information dissemination by maintaining up-to-date knowledge of jurisdictional maps, policies, and procedures.
- Promoted an inclusive workplace culture that fostered collaboration among diverse employees across various shifts and roles.
- Oversaw scheduling for the 911 Dispatch Center, ensuring optimal staffing levels during peak hours and special events.
- Facilitated efficient communication between dispatchers and first responders, leading to faster response times during emergencies.
- Developed and maintained strong relationships with local emergency service providers to ensure seamless cooperation during crisis situations.
- Implemented regular performance evaluations, providing constructive feedback to team members for continuous improvement.
911 Dispatcher
Pima County Sheriffs Department
10.2001 - 02.2017
- Managed emergency calls, prioritizing response based on urgency and nature of incidents.
- Coordinated communication between first responders and citizens to ensure timely assistance.
- Operated CAD software for accurate dispatching and record-keeping of incidents.
- Trained new dispatchers on operational protocols and effective communication techniques.
- Monitored radio communications, providing real-time updates to field units for situational awareness.
- Led crisis management initiatives, ensuring adherence to best practices during high-pressure situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Education
High School Diploma -
Thornton Fractional South High School
Lansing, IL06-1997
Skills
- Time management
- Shift planning
- Customer relations
- Documentation skills
- Team supervision
- Call prioritization
- Public safety
- Policy enforcement
- Incident command system
- Geographic awareness
- Radio communications
- Emergency management
- Critical Decision-making
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Active listening
Certification
- Certified Public Safety Leader, APCO International, April 2023
Timeline
Dispatch/Scheduling Manager
SunVan
10.2023 - 03.2026
911 Dispatch Supervisor
Pima College Police Department
02.2015 - 08.2023
911 Dispatcher
Pima County Sheriffs Department
10.2001 - 02.2017
High School Diploma -
Thornton Fractional South High School