STEPHANIE RAMOS
La Porte,TX
Summary
To obtain a Clerical position in a company where my tax office experience, DMV knowledge, Reynolds and Reynolds, CDK, problem solving and general office skills will be fully utilized to greater office efficiency and productivity. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in State. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and Software. Strong mathematical, customer service and data entry skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Titler Clerk
Community Honda
Baytown
09.2023 - Current
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Received and processed paperwork for titles, new license plates, and renewals.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Calculated and remitted state sales tax, service, and other charges.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Senior Vendor and Compliance Specialist
Vroom Automotive
02.2021 - 01.2023
- Review and process automotive title transactions for nationwide customers
- Working alongside out of state and in state vendors to ensure registration is completed in a timely manner
- Currently ensuring we are up to date with new state regulations and updating our processing team with any changes
- Providing assistance to the state when a DMV complaint is received and resolving any issues to make sure we are not penalized.
Title Clerk
Clear Lake Chrysler Jeep Dodge Ram
06.2020 - 02.2021
- Verify legal transfer of documents for the Department of Motor Vehicles through Webdealer and title desk
- Post accounting entries after transactions have been checked and approved by a WebDealer agent
- TTL refunds are issued to customers or lenders as needed to keep the schedule as clean as possible and comply with audits
- Bill wholesales then promptly sends title work to auction when units have been sold and code payments to correct accounts for posting
- Prepare title work to be sent to the local tax office if needed
- Call on titles when units have been paid off and issue any payoff shortages if needed
- Work alongside the appropriate department to ensure all title documents are collected when purchasing units before issuing payment
- Apply for motor vehicle sales tax through the state controller when required
- Verify items needed with DMV when out of state purchases take place
- Complete courtesy deliveries and outside finance (drafts) in a timely manner in order to collect payment
- Apply for mechanic liens for units left at our service department when work has been completed and balance remains unpaid.
Title Clerk
Bayway Lincoln Mercury/Bayway Volvo
07.2019 - 06.2020
- Verify legal transfer of documents for the Department of Motor Vehicles through Webdealer and title desk
- Post accounting entries after transactions have been checked and approved by a WebDealer agent
- TTL refunds are issued to customers or lenders as needed to keep the schedule as clean as possible and comply with audits
- Bill wholesales then promptly sends title work to auction when units have been sold and code payments to correct accounts for posting
- Prepare title work to be sent to the local tax office if needed
- Call on titles when units have been paid off and issue any payoff shortages if needed
- Work alongside the appropriate department to ensure all title documents are collected when purchasing units before issuing payment
- Apply for motor vehicle sales tax through the state controller when required
- Verify items needed with DMV when out of state purchases take place
- Complete courtesy deliveries and outside finance (drafts) in a timely manner in order to collect payment
- Apply for mechanic liens for units left at our service department when work has been completed and balance remains unpaid.
Title Clerk
Ken Garff Group (Clear Lake Dodge, Big Star Honda, and Baytown GMC)
10.2016 - 02.2019
- Process and re-assign titles for vehicles sold by the auction
- Resolve titling issues through interaction with customers, dealers and regulatory agencies
- Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary
- Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed
- Perform other duties as assigned by the office management.
Window Teller
Harris County Tax Assessor
07.2015 - 10.2016
- Give exceptional customer service
- Assist customers with their auto transactions
- Renew auto and trailer registration
- Completed title transfers and helped customers with motor vehicle sales tax exemptions
- Assisted customers with applications for disabled person, disabled veteran, vanity, personalized, and combination plates
- Data entry, entered all customer information to the system in the correct order
- Make and receive phone calls to and from the state regarding customers auto transactions
- Meet, greet and direct customers as needed at the front desk when help is needed in absence of manager and/or lead clerk.
Customer Service Representative
Senor Check Cashing, Texas
10.2013 - 07.2015
- Responsible for check cashing transactions such as receiving checks and cash
- Knowledge of money orders, western union process and bill payments
- Responsible to making copies, scanning and faxing customer's documents
- Two years of heavy cash handling experience, exceptional customer service and data entry skills
- Provide exceptional service to customers and create a positive and respectful work environment.
Cook
Whataburger, Houston, Texas
08.2012 - 12.2012
- Cleaned food preparation areas, cooking surfaces and utensils
- Cook the exact number of items ordered by each customer and worked on several orders at once
- Maintain sanitation, health and safety standards in work areas
- Clean, stock, and restock workstations and display cases.
Cashier
Sellers Bros., HOUSTON, Texas
01.2012 - 04.2012
- Greet customers upon entering the store and once they were checking out
- Received various methods of payments such as cash, credit and debit cards, personal checks and money orders
- Assisted customers with any concerns or complaints.
Education
1 years college, technical or vocational school -
Houston Community College Southeast
05.2014
High School Diploma/GED -
La Marque High School
05.2012
Skills
- Reynolds and Reynolds knowledge
- Very organized
- Fast learner
- Take initiative
- Strong sense of responsibility
- Ability to build and work collaboratively in a strong team concept environment
- Meticulous
- Outstanding Customer Service
- Great written and communication skills
- Title processing
- File Management
- Accuracy and Precision
- Document Review
Certification
Texas public notary
Work References
- Kendra Enriquez, 713-295-1200, Harris County Supervisor
- Dora De Leon, 832-597-3451, Office Manager, dealership
References
Ana Castellanos, 832-788-2656, 10+ of knowing each other
Languages
Spanish
Native or Bilingual
Timeline
Titler Clerk
Community Honda
09.2023 - Current
Senior Vendor and Compliance Specialist
Vroom Automotive
02.2021 - 01.2023
Title Clerk
Clear Lake Chrysler Jeep Dodge Ram
06.2020 - 02.2021
Title Clerk
Bayway Lincoln Mercury/Bayway Volvo
07.2019 - 06.2020
Title Clerk
Ken Garff Group (Clear Lake Dodge, Big Star Honda, and Baytown GMC)
10.2016 - 02.2019
Window Teller
Harris County Tax Assessor
07.2015 - 10.2016
Customer Service Representative
Senor Check Cashing, Texas
10.2013 - 07.2015
Cook
Whataburger, Houston, Texas
08.2012 - 12.2012
Cashier
Sellers Bros., HOUSTON, Texas
01.2012 - 04.2012
1 years college, technical or vocational school -
Houston Community College Southeast
High School Diploma/GED -
La Marque High School