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Stephanie Randal
2300 E Cary St Apt 434,VA
Summary
Dynamic professional with extensive experience at Advantage Solutions, excelling in project management and customer service. Proven ability to enhance operational efficiency and foster strong relationships, leading to increased sales. Skilled in planning and organization, with a keen attention to detail that ensures accuracy and client satisfaction.
Overview
17
17
years of professional experience
Work History
Personal Shopper
Instacart
Richmond, VA
10.2021 - Current
- Curated personalized shopping experiences based on customer preferences and feedback.
- Streamlined order fulfillment processes to enhance efficiency and customer satisfaction.
- Assisted clients in product selection, ensuring high-quality choices and accurate inventory management.
- Trained new staff on best practices for customer service and product knowledge.
- Implemented strategies to improve delivery accuracy and timeliness of orders.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Scheduling Manager
Advantage Solutions
Richmond, VA
04.2022 - 10.2024
- Coordinated scheduling for multiple teams, ensuring optimal resource allocation and adherence to project timelines.
- Developed and maintained scheduling systems, enhancing efficiency and accuracy in task management.
- Analyzed workflow processes to identify bottlenecks and implemented solutions for improved operations.
- Collaborated with cross-functional teams to align schedules with organizational objectives and priorities.
- Trained staff on scheduling tools, promoting best practices and increasing team competency in time management.
- Managed calendar conflicts proactively, facilitating seamless communication among stakeholders and minimizing disruptions.
- Led initiatives to refine scheduling protocols, resulting in streamlined operations and reduced turnaround times.
- Monitored performance metrics related to scheduling effectiveness, driving ongoing improvements across departments.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
- Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Conducted meetings to update management and staff members on progress.
- Received and screened phone calls and emails.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
- Created weekly and monthly reports and presentations.
- Enhanced scheduling efficiency by streamlining processes and implementing automated systems.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
Project Scheduling Manager
Advantage Solutions
Virginia Beach, VA
08.2022 - 04.2023
- Coordinated scheduling operations to optimize staff allocation across departments.
- Streamlined communication between teams to enhance project timelines and deliverables.
- Developed and maintained scheduling tools to ensure accuracy and efficiency in operations.
- Trained team members on scheduling software and best practices for improved workflow management.
- Led initiatives to implement new scheduling processes that increased operational effectiveness.
- Collaborated with upper management to align scheduling strategy with organizational goals.
- Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
- Maintained strong relationships with vendors and contractors, negotiating favorable terms for project deadlines and rescheduling when required.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Conducted meetings to update management and staff members on progress.
- Received and screened phone calls and emails.
- Created weekly and monthly reports and presentations.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Created reports, presentations and other materials for executive staff.
Retail Supervisor
Advantage Solutions
King George, VA
05.2017 - 08.2022
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members, fostering a collaborative work environment.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented visual merchandising strategies, enhancing product presentation and customer engagement.
- Conducted regular staff meetings to communicate goals and encourage team performance.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction rates.
- Developed training materials and programs to enhance employee skills and efficiency.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Coordinated merchandising displays, signage and sales enablement.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Trained and oriented associates to maximize team performance.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Initiated cross-training program, enhancing team flexibility and ensuring coverage during absences or peak periods.
- Maintained high standard of store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
- Coordinated with marketing department to execute in-store promotions, increasing foot traffic and average purchase value.
- Fostered culture of continuous improvement, encouraging staff to suggest operational enhancements.
- Facilitated team meetings to discuss sales targets, share feedback, and develop cohesive strategies for achieving goals.
- Improved customer satisfaction scores with personalized service and prompt resolution of complaints.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Researched issues to obtain appropriate answers to customer inquiries.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Field Supervisor
Advantage Solutions
04.2011 - 05.2017
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated training for new team members, enhancing skill development and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced turnaround times.
- Monitored inventory levels, ensuring timely replenishment and minimizing stockouts.
- Conducted regular site inspections, identifying areas for improvement in performance and safety protocols.
- Collaborated with management to develop strategies for improving team productivity and engagement.
- Resolved operational issues promptly, maintaining high service levels and customer satisfaction.
- Provided feedback on employee performance, fostering a culture of continuous improvement within the team.
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Contributed to business growth by identifying new opportunities for expansion in the local market.
- Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
- Evaluated performance and progress, and made proactive adjustments.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Developed strong rapport with clients through excellent customer service skills and attention to detail on projects.
- Identified development and improvement areas and set up training to bridge learning gaps.
- Mentored team members in best practices to increase sales performance.
- Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
- Built and nurtured relationships with customers and vendors to maximize profit potential.
- Optimized resource allocation, ensuring projects were completed within budget and scope.
- Conducted comprehensive site inspections to ensure compliance with regulatory standards.
- Facilitated cross-departmental collaborations, enhancing overall efficiency of project execution.
- Monitored field operations closely to ensure all activities aligned with company's strategic goals.
- Implemented safety protocols, significantly reducing workplace accidents.
- Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
- Improved project completion rate with meticulous oversight of field activities.
- Streamlined communication between field team and management, ensuring timely updates and problem resolution.
- Reduced project delays by proactively identifying and mitigating potential risks.
- Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
- Boosted client satisfaction, consistently delivering projects that met quality standards and deadlines.
- Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
- Conducted regular training sessions for staff, elevating their skills and knowledge in field operations.
- Cultivated culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Guided team through complex projects, breaking down tasks into manageable segments for better execution.
- Trained workers in proper methods, equipment operation and safety procedures.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Provided feedback to workers on job performance and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Developed and maintained positive relationships with clients and other stakeholders.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Directed projects according to schedule and quality demands.
Project Merchandiser
Advantage Solutions
Virginia Beach, VA
02.2011 - 04.2011
- Analyzed market trends to optimize product placement and display strategies.
- Collaborated with retail teams to execute promotional campaigns effectively.
- Monitored inventory levels to ensure stock availability and reduce out-of-stock occurrences.
- Developed visually appealing merchandise displays that enhanced customer engagement.
- Trained new team members on merchandising standards and best practices.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Increased customer engagement by providing knowledgeable product recommendations.
- Improved product visibility by strategically organizing merchandise on showroom floors.
- Enhanced customer shopping experience with meticulous attention to product placement and accessibility.
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed themes, props and lighting for merchandise displays.
- Used props and lighting to enhance appearance and visibility of displays.
- Utilized paper, fabric and props to create displays.
Reset Merchandiser
Advantage Solutions
Virginia Beach, VA
07.2009 - 02.2011
- Executed planogram resets to enhance product visibility and organization.
- Collaborated with team members to ensure timely completion of merchandising tasks.
- Conducted inventory checks to maintain stock accuracy and availability.
- Trained new hires on merchandising standards and operational procedures.
- Moved merchandise from back storage to front end to maximize productivity.
- Earned recognition from store management for consistently meeting or exceeding expectations in both speed and quality of work.
- Supported fellow team members in achieving project deadlines by lending assistance when needed, fostering a collaborative environment.
- Traveled to assigned location using personal vehicle, showed up time, and worked efficiently to complete jobs.
- Enhanced store appearance by executing timely resets and maintaining clean, organized displays.
- Demonstrated adaptability by quickly adjusting to changing priorities or last-minute modifications in planograms as needed.
- Expedited completion of reset projects through meticulous organization and prioritization of tasks.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Safeguarded company assets by adhering to loss prevention policies during reset projects.
- Changed shelves, racks, and displays to meet new schematic designs.
- Built fixtures according to plan to effectively display new store merchandise.
Education
High School Diploma -
California High School Proficiency Degree
San Diego, CA06-1992
Skills
Customer service
Attention to detail
Planning and organization
Decision-making
Relationship building
Upbeat and outgoing attitude
Verifying order accuracy
Documentation and reporting
Product knowledge
Merchandise selection
Product expertise
Sales proficiency
Advertising and marketing
Strong interpersonal skills
Deadline driven
Product awareness
Vendor engagement
Teamwork and collaboration
Time management
Problem-solving
Multitasking Abilities
Excellent communication
Multitasking
Organizational skills
Team building
Opening and closing procedures
Analytical thinking
Task prioritization
Written communication
Teamwork
Problem-solving abilities
Reliability
Customer satisfaction
Team leadership
Effective communication
Adaptability and flexibility
Sales presentations
Self motivation
Interpersonal skills
Goal setting
Professionalism
Time management abilities
Continuous improvement
Sales training
Networking skills
Professional demeanor
Problem-solving aptitude
Timeline
Project Scheduling Manager
Advantage Solutions
08.2022 - 04.2023
Scheduling Manager
Advantage Solutions
04.2022 - 10.2024
Personal Shopper
Instacart
10.2021 - Current
Retail Supervisor
Advantage Solutions
05.2017 - 08.2022
Field Supervisor
Advantage Solutions
04.2011 - 05.2017
Project Merchandiser
Advantage Solutions
02.2011 - 04.2011
Reset Merchandiser
Advantage Solutions
07.2009 - 02.2011
High School Diploma -
California High School Proficiency Degree