Stephanie Rawlings
Oklahoma City,OK
Summary
Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering seven-years of success in HUD's National Servicing Center. Seeking role with increased responsibility. Seasoned Mortgage Servicing Specialist excited to take on new role with long-term growth and advancement potential with a history of meeting high productivity, quality and performance standards.
Overview
24
24
years of professional experience
Work History
Payoff Specialist
CompuLink
12.2022 - 06.2024
- Primary responsibilities include but are not limited to managing the Payoff department
- Checking payoffs for accuracy and performing HECM Loan Services Specialist research for lenders and borrowers while maintaining compliance requirements for HUD
- Ensuring the payoffs on these accounts are calculated correctly and notifying HUD when payoff funds are received and ensuring the lien releases are processed in a timely manner
- Staying professional and providing exceptional service on all calls, even when interacting with difficult individuals.
Secretary Held Specialist
Novad Management Consulting
09.2014 - 12.2022
- Primary responsibilities include but are not limited to managing the Oklahoma City, OK
- Payoff department
- Checking payoffs for accuracy and performing Secretary Held Specialist and HECM Loan Services Specialist research for lenders and borrowers while maintaining compliance requirements for HUD
- Managing HUD's Nehemiah program
- Ensuring the payoffs on these accounts are calculated correctly and notifying HUD when payoff funds are received and ensuring the lien releases are processed in a timely manner
- Reviewing Subordination packets for accuracy and eligibility ensuring they adhere to HUD's requirements
- Staying professional and providing exceptional service on all calls, even when interacting with difficult individuals.
Senior Associate
Walmart
10.2000 - 09.2013
- Delegated tasks to employees, conducted periodic performance reviewed and developed improvement plans to maximize performance and correct deficiencies
- Maintained current store, product and promotional knowledge to drive consistent sales
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
Certifcate in Certified Nursing Assistant -
Oklahoma State University
03.2010
General Studies -
Oklahoma City Community College
05.1997
High school diploma -
Edmond Santa Fe H.S.
05.1996
Skills
- Portfolio Management
- Loan Servicing
- Loss Mitigation
- Legal Compliance
- Documentation Review
- Payment Processing
- Risk evaluation
- Account Investigation
- Investigative research
- Paperwork Processing
- Customer Relationship Management
- Word Processing
- Correspondence Writing
- Analytical Thinking
- Attention to Detail
- Written Communication
- Conflict Resolution
- Organizational Skills
- Decision-Making
- Multitasking
- Clear Communication
- Adaptability and Flexibility
- Time management abilities
- Work Planning and Prioritization
- Adaptability
- Training and Teaching
- Excellent Communication
- Continuous Improvement
- Team building
- Self Motivation
- Analytical and Critical Thinking
- Problem-solving aptitude
- Professionalism
- Problem-Solving
- Multitasking Abilities
- Microsoft Office
- Time Management
- Documentation and Recordkeeping
- Goal Setting
- Reliability
- General Ledger
- Payment Scheduling
- Relationship Building
- Teamwork and Collaboration
- Pleasant Telephone Demeanor
- Task Prioritization
- Updating Customer Accounts
- Problem Identification
Timeline
Payoff Specialist
CompuLink
12.2022 - 06.2024
Secretary Held Specialist
Novad Management Consulting
09.2014 - 12.2022
Senior Associate
Walmart
10.2000 - 09.2013
Certifcate in Certified Nursing Assistant -
Oklahoma State University
General Studies -
Oklahoma City Community College
High school diploma -
Edmond Santa Fe H.S.
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