Stephanie Reed
Batavia,OH
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Recruiting and Retention Specialist
Kroger
Cincinnati, OH
11.2022 - Current
- Coordinated with department managers to identify staffing needs and job requirements.
- Conducted interviews, reference checks, background checks and other pre-screening activities.
- Created orientation materials for new hires including onboarding checklists, company policies and procedures manuals.
- Participated in job fairs, open houses and career expositions to promote employer brand awareness.
Customer Service Manager
Kroger
Cincinnati, OH
10.2015 - 11.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Kroger
Amelia, OH
05.2003 - 10.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Business Management And Technologies -
University of Cincinnati Clermont College
Batavia, OH05-2009
Skills
- Workforce Planning
- Employee Relations
- New Hire Onboarding
- Employment Recordkeeping
- Attention to Detail
- Problem-solving aptitude
References
References available upon request.
Timeline
Recruiting and Retention Specialist
Kroger
11.2022 - Current
Customer Service Manager
Kroger
10.2015 - 11.2022
Customer Service Representative
Kroger
05.2003 - 10.2015
Business Management And Technologies -
University of Cincinnati Clermont College