Stephanie Renken
West Des Moines,IA
Summary
Intelligent Store Manager recognized as an exceptional motivator, talented in generating high levels of employee morale and engagement. Upbeat, flexible individual with expertise in training and visual merchandising. Experience managing a range of employees from 15 to 150 while carrying all P&L responsibility. Accomplished retail professional recognized for driving sales performance and fostering employee engagement. Known for establishing strong relationships, optimizing team operations, and achieving measurable improvements in customer experience.
Overview
18
18
years of professional experience
Work History
Training Shop Manager / Shop Manager /Retail Intern
Lush Fresh Handmade Cosmetics
West Des Moines, IA
10.2017 - Current
- Collaborated with five new Top Shop managers in the West Region to develop their training journeys. Helping them to establish relationships with their new teams, strong operational processes, and deliver a 5-star customer experience.
- As a Retail Intern, traveled to multiple shops in the Central Region to use root cause analysis on what may be causing shop to underperform. Then, developing a plan of action for recovery, cultivating strong relationships along the way.
- Mentored employees and instructed management, both in my own shop and in shops undergoing transitions, regarding complicated sales, complex personnel issues, and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands, while maintaining labor spend.
- Conducted job interviews for all levels, trained others to do so as well, led employee performance evaluations, and rewarded top performers to attract and retain quality personnel. Developed and promoted associates into higher positions.
- Reviewed sales reports, and set sales targets to enhance performance and improve inventory management accuracy. Able to lead team to shop bonus multiple consecutive months.
- Enhanced sales by implementing merchandising and promotional improvements.
- Raised profits by setting ambitious sales goals for employees, and prioritizing development to ensure a 5-star customer experience.
Flagship Store Manager
Forever 21
Minneapolis, MN
09.2014 - 10.2017
- Responsible for $15-18 million volume big box location with 20 full-time direct reports and 150 part time associates.
- Hired, trained and retained top talent at both management and sales associate levels.
- Decreased store shrink by 50% during tenure. Have maintained a high level of Loss Prevention awareness on all levels.
- Successfully supported the Forever 21 Rewarded Credit Card rollout with consistent achievement of company goals.
- Achieved company sales targets for 2 years.
- Point person in 2 remodels of Mall of America location.
Store Manager
Forever 21
West Des Moines, IA
07.2008 - 09.2014
- Responsible for $3.5 to $5 million volume small box location with staff size ranging from 35-50 associates
- Experienced comp growth and bonus each quarter for 5 of 6 years
- Trained external management candidates and promoted numerous internal associates to key holder, visual, and senior management positions
- Supported company shipment initiative of "door-to-floor" within 24 hours
- Planned and executed numerous floor sets, while maintaining strong visual integrity
- Received stretch assignments such as running new store openings, remodels, and closings as needed
Education
Bachelor of Science - Biology And Art History
Drake University
Des Moines, IASkills
- Employee management
- Performance improvements
- Employee development
- Customer engagement
Timeline
Training Shop Manager / Shop Manager /Retail Intern
Lush Fresh Handmade Cosmetics
10.2017 - Current
Flagship Store Manager
Forever 21
09.2014 - 10.2017
Store Manager
Forever 21
07.2008 - 09.2014
Bachelor of Science - Biology And Art History
Drake University