Stephanie Reyes
Waconia,USA
Summary
Detail-oriented Administrative Support Specialist with 2 years of experience in customer service and administrative roles within fast-paced environments. Proficient in managing high-volume inquiries, generating service quotes, and streamlining workflows to enhance client satisfaction. Demonstrated ability to resolve issues effectively and maintain positive relationships with customers. Bilingual in English and Spanish, with strong skills in Microsoft Office and CRM systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Support Specialist
Martin Calibration
Burnsville, MN
10.2024 - Current
- Managed high-volume inbound inquiries via phone, email (Outlook), and Microsoft Teams, providing timely and accurate solutions to client requests.
- Leveraged NetSuite to generate complex service quotes for both onsite and in-house equipment calibrations.
- Utilized Advanced Excel to manage list cost pricing and provide clients with precise financial data for calibration equipment.
- Streamlined service workflows by scheduling onsite calibrations and providing real-time ETA updates to maintain project timelines.
- Oversaw the accuracy and distribution of official certification documents, including amending records and managing physical mailing logistics.
- Managed a high volume of incoming calls and emails in a fast-paced environment
- Followed up with customers after issue resolution to ensure satisfaction and gather feedback for process improvement
- Maintained a positive and professional attitude when dealing with challenging customers
Receiving Specialist
Martin Calibration
Burnsville, MN
06.2023 - 10.2024
- Serve as primary customer contact for pickups, ensuring professional and friendly interactions.
- Process orders, forms, and requests in compliance with company procedures.
- Resolve order discrepancies by coordinating with vendors and customers.
- Maintain accurate records in IndySoft and Microsoft Outlook.
- Received and inspected incoming shipments, verifying accuracy of contents and ensuring proper documentation
- Efficiently organized and stocked inventory shelves, maintaining accurate records of stock levels
- Collaborated with purchasing department to resolve any discrepancies or issues with received items
- Maintained a clean and organized receiving area, adhering to safety guidelines at all times
- Assisted in the development and implementation of standard operating procedures for the receiving department
- Coordinated with warehouse team to prioritize incoming shipments based on urgency and demand
- Utilized computer systems to track inventory levels, generate reports, and update stock records
- Implemented quality control measures to ensure all received products met company standards
- Trained new employees on receiving processes, including proper handling of fragile or hazardous materials
- Maintained accurate records of all received items including serial numbers, lot numbers, expiration dates etc
Infant Toddler Specialist
Kiddie Academy
Edina, MN
09.2021 - 06.2023
- Assisted lead teacher in creating and implementing developmentally appropriate lesson plans for infants/toddlers
- Provided nurturing and supportive care to infants/toddlers, ensuring their safety and well-being at all times
- Engaged infants/toddlers in age-appropriate activities to promote cognitive, social, and physical development
- Maintained a clean and organized classroom environment conducive to learning and exploration
- Collaborated with parents to understand individual needs of each infant/toddlers and provide personalized care
- Monitored infants/toddlers' progress and documented observations on their growth, behavior, and milestones
- Assisted with diapering, feeding, napping routines, ensuring adherence to established schedules
- Created a warm and welcoming atmosphere for both children and parents within the classroom setting
- Participated in staff meetings, training sessions, and professional development opportunities as required by the center's policies
- Worked collaboratively with other teachers to plan special events or activities for the entire center community
Chef / Guest Service Coordinator
Sunflower Russian (Immersion) Daycare
Burnsville, MN
06.2021 - 09.2021
- Managed daily meal preparation, accommodating dietary needs and preferences.
- Delivered customer-focused service to staff and families, ensuring satisfaction.
- Prepared nutritious and well-balanced meals for children, adhering to dietary guidelines and food safety regulations
- Developed menus that catered to the specific dietary needs and preferences of individual children
- Managed inventory of kitchen supplies, ensuring timely restocking and minimizing waste
- Collaborated with parents and caregivers to accommodate special dietary requirements or allergies
- Maintained a clean and organized kitchen area, following sanitation standards at all times
Support Staff
The Gardner school of Minneapolis
Minneapolis, MN
01.2020 - 09.2020
- Assisted with front desk operations, daily communications, and schedule coordination.
- Helped resolve parent inquiries in a timely, professional manner.
- Supervised and ensured the safety of children ranging in age from infants to school-age
- Developed and implemented age-appropriate activities, games, and crafts to promote learning and creativity
- Collaborated with other staff members to create a supportive team environment for both children and colleagues
- Participated in staff meetings to discuss program goals, curriculum planning, and individual child development plans
- Documented daily observations of each child's behavior, milestones achieved, or concerns for communication with parents/guardians
- Attended professional development workshops to stay updated on best practices in early childhood education
Residental Assistant
ECUMEN
Norwood, MN
09.2018 - 01.2020
- Delivered empathetic customer care to residents, addressing concerns and ensuring safety.
- Followed protocols to maintain a high standard of service
- Assisted residents with daily activities such as bathing, dressing, and grooming
- Monitored and recorded vital signs, including blood pressure, pulse rate, and temperature
- Administered medications according to prescribed schedules and documented medication administration accurately
- Assisted in meal planning, preparation, and feeding of residents based on their dietary needs
- Maintained a clean and safe living environment for residents by regularly cleaning rooms and common areas
- Provided emotional support to residents by actively listening to their concerns and offering comfort when needed
- Responded promptly to emergency situations by following established protocols for resident safety
- Supported individuals with mobility issues by assisting with transfers using proper lifting techniques or mobility aids
Education
Certificate - Child Development
Quorum
05.2023
High school or equivalent -
Glencoe-Silver Lake Senior High School
Glencoe, MN12.2013
Skills
- Written communication
- Time management
- CRM systems
- Bilingual communication
- Customer inquiry handling
- Problem solving
- Task prioritization
- Sales expertise
- Data collection
- Microsoft Office suite
- Multitasking skills
- Computer hardware knowledge
- Administrative support
- Customer service excellence
- Conflict resolution
Certification
- Child Abuse and Prevention, Present
- Responsive Caregiving Infants, Present
- Food Safety Certification, Present
- Infant & Toddler Certification, Present
- Autism 101, Present
- Driver's License, Present
Additional Information
Authorized to work in the US for any employer.
Languages
- Spanish
- English
Timeline
Administrative Support Specialist
Martin Calibration
10.2024 - Current
Receiving Specialist
Martin Calibration
06.2023 - 10.2024
Infant Toddler Specialist
Kiddie Academy
09.2021 - 06.2023
Chef / Guest Service Coordinator
Sunflower Russian (Immersion) Daycare
06.2021 - 09.2021
Support Staff
The Gardner school of Minneapolis
01.2020 - 09.2020
Residental Assistant
ECUMEN
09.2018 - 01.2020
Certificate - Child Development
Quorum
High school or equivalent -
Glencoe-Silver Lake Senior High School