Stephanie Reynolds
Albuquerque
Summary
Detail-oriented financial accounts technician specializing in invoice processing and travel coordination. Demonstrates strong skills in data management, training, and customer service, contributing to streamlined operations and enhanced support for financial transactions and travel reimbursements.
Overview
18
18
years of professional experience
Work History
Accounting Technician, Financial Management
NM Veterans Administration Health Care Services
11.2023 - Current
- Reviewing and paying invoices in the Invoice Payment Processing System (IPPS).
- Reviewing and processing payment rejections by researching causes of rejection, and resubmitting payments with corrections for various types of payments, including Benefits and employee travel.
- Verifying monetary and check balances at Agent Cashier.
- Reviewing personal details in FMS profile of employees and Veterans for travel reimbursements.
- Answering questions via phone, email or Microsoft TEAMS regarding IPPS invoices, payments or travel reimbursements for veterans.
- Instructor of Accounts Payable section of monthly control point training.
- Maintained and updated monthly rental payment records for Community Based Outpatient Clinics (CBOC) using Excel.
- Provided additional training and support for employee travel.
Financial Accounts Technician with emphasis on travel coordination, Cooperative Research
NM Veterans Administration Health Care Services
02.2022 - 11.2023
- Primary travel coordinator for the Site Monitoring Auditing and Resource Team (SMART) in ConcurGov
- Primary travel coordinator for Cooperative Studies Program for Veteran’s Affairs in ConcurGov
- Verifies all travel is regulated per Federal Travel Regulations
- Created and submitted travel memoranda for higher-level requests and approvals to facilitate timely travel arrangements
- Monitored and updated travel budget using Excel to ensure compliance with financial guidelines
- Acquired office and study supplies to enhance operational efficiency for research activities.
Travel Support Assistant, Voluntary Service
NM Veterans Administration Health Care Services
07.2011 - 02.2022
- Assisted employees with travel documentation to ensure compliance and accuracy.
- Supported travelers by responding to phone inquiries, facilitating smooth travel experiences.
- Reviewing and processing travel orders.
- Sent notices to travelers regarding travel and travel card rules, ensuring awareness of regulations and compliance.
- Running monthly travel card reports through US Bank online system
- Maintaining Quarterly travel budget
- Completing monthly suspended reports
- Completed Charge Card Portal training in Austin, TX
Medical Support Assistant, Ambulatory Care
NM Veterans Administration Health Care Services
05.2008 - 07.2011
- Secretarial duties i.e., answering phone inquiries, booking conference room/conference phone calls, scheduling appointments with department director.
- Answering multiple phone lines and walk-in customer services.
- Coordinated appointments for tobacco cessation program and mailed reminder letters to ensure patient engagement and attendance.
- Utilized claims program to process authorizations and inquiries regarding medical procedures for veterans, facilitating timely access to care.
- Maintained accurate filing of various documentation to support efficient office operations.
- Drafted response letters to Congressional inquiries regarding services provided, enhancing communication and transparency with stakeholders.
- Maintained records for and notified doctors of upcoming license expiration or Continuing Education requirements.
Operations Clerk, VCS Canteen Retail
NM Veterans Administration Health Care Services
Albuquerque
05.2008 - 07.2011
- Maintained accurate records for safe and petty cash, ensuring financial transparency.
- Ran register reports and verified cashier intake, confirming accuracy of sales transactions.
- Ensured cashiers received correct change for efficient sales.
- Assist with stock rotation of clothing, personal care items, and food and drinks, promoting product freshness and availability.
- Perform morning deposits daily.
Education
Certificate of Completion -
Universal Therapeutic Massage Institute
Albuquerque, NM01-2019
Business Admin Degree Program -
Central New Mexico Community College
Albuquerque, NM01-2014
Music Major, Math Minor
University of New Mexico
Albuquerque, NM01-2005
High School Diploma -
Valley High School
Albuquerque, NM01-2004
Skills
- Invoice processing
- Travel coordination
- Budget management
- Data analysis
- Data visualization
- Software proficiency
- Travel coordination
- Written communication
- Software proficiency
Achievements And Awards
- 2018, Roadrunner Recognition received for prompt and courteous response to questions.
- 2014, Three Roadrunner Recognitions received for courteous, professional dedication and excellent teamwork.
- 2012, Certificate of Completion and Continuing Education credit for Franklin Covey Working at the Speed of Trust.
- 2006, Team Roadrunner recognition for VCS Canteen cafeteria for excellent customer service.
- 2005, Certificate of Completion for Veteran’s Canteen Service Customer Service Training.
Timeline
Accounting Technician, Financial Management
NM Veterans Administration Health Care Services
11.2023 - Current
Financial Accounts Technician with emphasis on travel coordination, Cooperative Research
NM Veterans Administration Health Care Services
02.2022 - 11.2023
Travel Support Assistant, Voluntary Service
NM Veterans Administration Health Care Services
07.2011 - 02.2022
Medical Support Assistant, Ambulatory Care
NM Veterans Administration Health Care Services
05.2008 - 07.2011
Operations Clerk, VCS Canteen Retail
NM Veterans Administration Health Care Services
05.2008 - 07.2011
Certificate of Completion -
Universal Therapeutic Massage Institute
Business Admin Degree Program -
Central New Mexico Community College
Music Major, Math Minor
University of New Mexico
High School Diploma -
Valley High School