Stephanie Reynoso
Nashua
Summary
Experienced with order processing and customer support, ensuring smooth and accurate fulfillment. Utilizes order management systems to streamline operations and resolve issues promptly. Track record of leveraging communication and organizational skills to enhance overall efficiency.
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PCA
Tempus Unlimited
Methuen, Massachusetts
12.2022 - Current
- Gave reminders about hygiene practices like brushing teeth or combing hair.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Responded promptly to emergency situations according to established protocols.
- Assisted in medication management of over 14+ daily medications and adherence to prescribed health regimens for clients.
- Provided compassionate personal care and support to clients, enhancing their daily living activities.
- Collaborated with healthcare professionals to develop tailored care plans that meet individual client needs.
- Monitored client progress and reported changes in condition to healthcare teams promptly.
- Implemented safety procedures to ensure a secure environment for clients during care delivery.
- Facilitated effective communication between clients and family members regarding care updates and needs.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
Electromechanical Technician
Lockheed Martin
Chelmsford, MA
10.2025 - 02.2026
- Diagnosed and repaired electromechanical systems to ensure operational efficiency and reliability.
- Collaborated with engineering teams to streamline assembly processes and enhance product quality.
- Conducted preventive maintenance on complex machinery, reducing downtime and maintenance costs.
- Trained junior technicians on troubleshooting techniques and best practices in electromechanical repairs.
- Implemented process improvements that increased production throughput by 50% while maintaining safety standards.
- Interpreted technical schematics to assemble and test integrated systems accurately and efficiently.
- Developed training materials to enhance technician skills in emerging technologies within electromechanical systems.
- Investigated electrical malfunctions with ammeter, multimeter and temperature probe test instruments to determine problems and apply solutions.
- Maintained neat and clean work area to eliminate hazards.
- Installed and modified equipment to minimize material waste, facilitate future maintenance and avoid hazardous and unreliable equipment performance.
Temp Fulfillment Associate
Amazon
Andover, MA
10.2024 - 12.2024
- Packed 100+ items according to customer's specifications and requirements.
- Monitored stock levels and notified supervisor when supplies needed to be replenished.
- Assisted customers with pick-up orders at designated loading docks or drive-through areas.
- Inspected incoming materials for quality assurance purposes.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Processed returns following established procedures and guidelines.
- Optimized order picking processes to enhance efficiency and accuracy in fulfillment operations.
Assembler Technician
Raytheon Tech Company
Andover, Massachusetts
01.2020 - 09.2022
- Inspected parts for conformance with applicable standards prior to assembly operations.
- Developed test plans based on analysis of product requirements and specifications.
- Trained new hires on proper use of machinery, safety protocols, and standard operating procedures.
- Maintained records of daily production output for management review.
- Troubleshot complex issues related to assembly process and identified solutions accordingly.
- Repaired machines or replaced defective parts using hand tools and power tools.
- Diagnosed more than 30% of problems with malfunctioning assemblies and took corrective action as required.
- Collaborated closely with team members on projects ranging from minor repairs to major overhauls.
- Verified accuracy of assembled parts with measuring tools such as calipers, micrometers, and gauges.
- Operated a variety of production equipment including drills, saws, presses, grinders, and routers.
- Conducted routine inspections to ensure compliance with safety regulations and operational guidelines.
- Assembled complex electronic components according to specifications and quality standards.
- Upheld a clean working environment by organizing tools and supplies, promoting a safe and productive workspace for all team members.
- Minimized material waste by accurately measuring components before cutting or drilling holes; this also led to cost savings for the company.
- Improved assembly efficiency by optimizing workstations and implementing lean manufacturing techniques.
Remote administrative assistant
Chubbs insurance
Methuen, MA
10.2018 - 07.2019
- Scheduling meetings and managing calendars.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled more than 50 incoming and outgoing correspondence daily , including email, mail, and package deliveries, ensuring timely distribution.
- Scheduled appointments between clients and customers and internal staff members.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated scheduling and travel arrangements for executives, enhancing operational efficiency.
- Managed correspondence and communication flow, ensuring timely responses to client inquiries.
- Developed and maintained filing systems, improving document retrieval and organization.
- Implemented process improvements that streamlined office workflows, reducing turnaround times for tasks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Judgement Processor
Zwicker & Associates P.C.
Andover, MA
02.2018 - 08.2018
- Processed legal documents with precision, ensuring compliance and accuracy in all submissions.
- Coordinated case management workflows, enhancing efficiency across multiple teams.
- Reviewed and analyzed case files, identifying discrepancies and recommending solutions.
- Managed document retrieval processes, optimizing access to critical information for attorneys.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Implemented process improvements that reduced turnaround times up to 10% for document processing tasks.
Litigation Assistant
Zwicker & Associates P.C.
Andover, MA
07.2016 - 02.2018
- Managed more than 50 case files and documentation for litigation processes
- Coordinated communication between clients, attorneys, and court personnel
- Prepared legal documents, including pleadings and discovery requests
- Conducted legal research to support case strategies and arguments
- Trained junior staff on best practices in litigation support tasks
- Maintained litigation database and document organization for Judgment cases.
- Uploaded data into CRM for review and pre-processing.
- Maximized attorney productivity by anticipating needs, providing relevant research findings, and ensuring availability of key resources during trial preparations.
- Collaborated with paralegals to efficiently manage caseloads, delegating tasks appropriately and ensuring timely completion of assignments.
Education
J-STD-001 - Electronics Assembly / Quality Control
Lockheed Martin
Chelmsford, MA02-2026
Some College (No Degree) - Sleep Tech
Northern Essex Community College
Haverhill, MA09-2012
High School Diploma -
Methuen High School
Methuen05-2010
Skills
- Personal care aide (PCA)
- Bilingual communication
- Empathy & compassionate care
- Behavioral management
- HIPAA compliance
- Cultural sensitivity
- Monitoring patient conditions
- Care plan implementation
- Rehabilitation support
- Corrective action planning
- Schedule coordination
- Effective communication
- Microsoft Excel
- Administrative support
- Time management
- Microsoft outlook
- Documentation and reporting
Accomplishments
Earned J-STD-001 Soldering certification,
metting strict aerospace quality and zero defect requirements while working at Raytheon and renewed my certification at Lockheed.
Promoted twice within 3 years at Zwicker & associates, moving from collector to litigation assistant and then to judgment processor based on performance and accuracy.
Selected to train new company representatives at Zwicker & associates on standard operation compliance and data management processes.
Certification
- Micro soldering certification
Languages
English
Full Professional
Spanish
Professional
Timeline
Electromechanical Technician
Lockheed Martin
10.2025 - 02.2026
Temp Fulfillment Associate
Amazon
10.2024 - 12.2024
PCA
Tempus Unlimited
12.2022 - Current
Assembler Technician
Raytheon Tech Company
01.2020 - 09.2022
Remote administrative assistant
Chubbs insurance
10.2018 - 07.2019
Judgement Processor
Zwicker & Associates P.C.
02.2018 - 08.2018
Litigation Assistant
Zwicker & Associates P.C.
07.2016 - 02.2018
High School Diploma -
Methuen High School
J-STD-001 - Electronics Assembly / Quality Control
Lockheed Martin
Some College (No Degree) - Sleep Tech
Northern Essex Community College