Stephanie Rhodes-Tabron
Lawton,OK
Summary
Dedicated professional in the travel and hospitality industry, committed to delivering exceptional guest experiences. Strong background in customer service, utilizing active listening and problem-solving skills to address inquiries effectively. Passionate about continuous improvement and eager to advance education in information technology.
Overview
14
14
years of professional experience
Work History
Resort and luxury specialist
Hyatt Hotels Corporation
07.2022 - 06.2026
- Provide the best customer service for guests while booking their reservations
- Participated in ongoing training and compliance activities.
- Analyzed customer needs and recommended appropriate products or services.
Associate
VXI Global Solutions, LLC
07.2021 - 12.2022
- Managed client communications and resolved inquiries effectively.
Food And Beverage Assistant
Hilton Garden Inn
Woodland, United States
05.2018 - 08.2020
- Administering the basic day-to-day food & beverage service duties, such as opening and closing, answering calls, taking food & beverage orders, and preparing meals and beverages.
- Provided excellent customer service to guests in dining and bar areas.
- Managed inventory of food and beverage supplies for efficient operations.
Call Center Representative
Appleone
Tulsa, United States
04.2012 - 11.2015
- Managed high call volumes while maintaining service quality standards.
- Handled inbound calls for auto financing and billing, ensuring timely resolution of customer issues.
- Answered incoming calls, maintaining professionalism and providing knowledgeable service to enhance customer experience.
- Assisted customers with inquiries, delivering accurate product information to enhance customer satisfaction.
Education
welding -
Tulsa Welding School-Tulsa Campus
Tulsa, OK01-2015
Information Technology - networking
Vatterott College
Berkley, Mo01-2010
high school diploma - business technology
Kirkwood High School
St Louis, MO01-1996
Information Technology - COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Vatterott College
Fenton, MOSkills
- Hospitality Management
- Customer service
- Customer needs analysis
- Sales strategies
- Problem solving
- Troubleshooting techniques
- Data entry accuracy
- Adaptability to changes
- Active Listening
- Public Speaking
- Self motivation
Timeline
Resort and luxury specialist
Hyatt Hotels Corporation
07.2022 - 06.2026
Associate
VXI Global Solutions, LLC
07.2021 - 12.2022
Food And Beverage Assistant
Hilton Garden Inn
05.2018 - 08.2020
Call Center Representative
Appleone
04.2012 - 11.2015
welding -
Tulsa Welding School-Tulsa Campus
Information Technology - networking
Vatterott College
high school diploma - business technology
Kirkwood High School
Information Technology - COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
Vatterott College