Stephanie Ferrone
Lakewood,OH
Summary
Energetic with extensive experience guiding and mentoring team members to reach optimum potential. Driven and organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to achieve team goals.
Overview
9
9
years of professional experience
Work History
Head Cheerleading Coach
Lakewood City Schools
2016.08 - Current
- Mentored assistant coaches to develop their leadership skills and foster continuity within the program over time.
- Facilitated team bonding activities that promoted unity among squad members during practices, games, and other events.
- Increased overall team morale through fostering a supportive and inclusive environment for all cheerleaders.
- Organized fundraising events to support the cheerleading program's financial needs, such as uniforms and competition fees.
- Established effective communication channels among coaches, athletes, parents, and school staff to maintain transparency within the program.
- Evaluated individual athlete performance regularly to provide targeted feedback for improvement in skills and technique.
- Conducted regular team meetings to discuss goals, expectations, and upcoming events on the cheerleading calendar.
- Developed and executed captivating routines for various sporting events, pep rallies, and competitions.
- Coordinated with other coaches to improve performance of 30 plus cheerleaders.
Restaurant Front of House Manager & Server
Angelo's Pizza
2015.05 - Current
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Provided exceptional customer service by anticipating guests' needs from arrival through departure.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant's presence within its local community.
- Monitored guest feedback on review platforms such as Yelp, Facebook and Instagram; implemented changes based on comments received.
- Conducted regular staff meetings to provide updates, address concerns, and maintain open lines of communication among team members.
- Resolved guests complaints while maintaining positive customer environment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Bachelor of Arts - Honors Kinesiology
Wilfrid Laurier University
Waterloo, Ontario, Canada01.2016
Skills
- Motivational Leadership
- Strong Administrative Skills
- Multitasking
- Attention to Detail
- Creative Solutions
- Team Management
- Staff Development
- Creative Vision
Worship Team Member
A reliable member of the New Life Church worship team since May 2017. Has served two plus Sundays a month as well as served for special events, services and retreats. Has grown in their ability to collaborate creatively with other leaders and teammates, assisted in choosing music for services and assisted in administrative tasks for young adult worship team.
Timeline
Head Cheerleading Coach
Lakewood City Schools
2016.08 - Current
Restaurant Front of House Manager & Server
Angelo's Pizza
2015.05 - Current
Bachelor of Arts - Honors Kinesiology
Wilfrid Laurier University
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