Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Riggins

Louisville

Summary

Client Services Representative with more than 10 years of experience in enhancing customer satisfaction through strategic communication and problem-solving. Demonstrates strong skills in team leadership, technical support, and account management, consistently achieving high customer satisfaction rates, and efficiency improvements. Committed to leveraging expertise in customer service and conflict resolution to drive positive outcomes, and foster long-term client relationships.

Overview

6
6
years of professional experience

Work History

TEAM LEAD

Riverlink Tolling
Louisville
06.2024 - Current
  • Drove 300+ daily interactions with customers, maintaining a 95% satisfaction rate through proactive and clear communication strategies.
  • Provided on-floor support for a team of 15 agents, enhancing overall team performance, and increasing customer satisfaction scores by 20%.
  • Facilitated account setup and provided technical support for over 300 clients, resolving inquiries related to toll fines and vehicle liens.

Provider Services

Elevance Health (Medicaid)
Louisville
01.2021 - 06.2024
  • Managed inbound calls for over 500 providers, achieving a 95% customer satisfaction rate through targeted communication strategies.
  • Processed over 150 initial authorizations and prior authorizations monthly, enhancing efficiency in the patient management pipeline.
  • Coordinated with healthcare providers to verify COB, and determined OHI. Eligibility for hundreds of Medicaid and Medicare members. Improving approval rates by 25%.

Technical Customer Service Representative

Consumer Cellular
Louisville
01.2020 - 02.2021
  • Trained and assisted 250 elderly customers in smartphone troubleshooting, enhancing technology confidence and independence.
  • Managed insurance claims and payment adjustments, achieving 95% resolution rate within 48 hours.
  • Established client relationships that contributed to 15% annual revenue growth through improved service delivery.

Education

High School Diploma -

Skills

  • Conflict resolution
  • Problem solving
  • Customer service and support
  • Technical assistance
  • Team leadership
  • Effective communication
  • Account management
  • Customer engagement
  • Authorization processing
  • Attention to detail

Timeline

TEAM LEAD

Riverlink Tolling
06.2024 - Current

Provider Services

Elevance Health (Medicaid)
01.2021 - 06.2024

Technical Customer Service Representative

Consumer Cellular
01.2020 - 02.2021

High School Diploma -

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