Stephanie Rivera
Cleveland,OH
Summary
FulFillment Supervisor with 4 years of experience working with multiple retail clients with thousands of locations across the country. Key areas of responsibility were in FulFillment services and quality. I am a self-starter extremely motivated to deliver the highest standards and quality to every client and to my employees. I pride myself on integrity, honest, and dedication to both. I lead by example listen, and never settle for less then the best that I can give. My goal is to constantly challenge myself to increase efficiency, find process improvements and meet clients' deadlines.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Mittera
Melrose Park, IL
09.2023 - Current
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Superviser
Angstrom Graphics
Cleveland, OH
02.2018 - 09.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
Education
Computer And Information Systems Security
Saint Luis University
MO05-2025
High School Diploma -
Esc Vocacional Fajardo
Fajardo,Puerto Rico05.2005
Skills
- Decision-Making
- Training & Development
- Problem Solving
- Self-Directed
- Friendly, Positive Attitude
- Fluent in language (Spanish)
- Problem-Solving
- Written and Verbal Communication
- Leadership
- Task Prioritization
- Active Listening
- Customer Service
Certification
- Lift Truck certification
Timeline
Supervisor
Mittera
09.2023 - Current
Superviser
Angstrom Graphics
02.2018 - 09.2023
Computer And Information Systems Security
Saint Luis University
High School Diploma -
Esc Vocacional Fajardo