Stephanie Rivera
Las Vegas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Corrections Officer
San Miguel Detention Center
05.2023 - Current
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Enforced rules and regulations to maintain order among inmates.
- Documented inmate behavior and activities in logbooks.
- Responded to emergency situations and de-escalated hostile confrontations.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
Insurance Agent
American National
10.2022 - Current
- Calculated premiums and established payment methods for sales.
- Negotiated contracts and terms of sale with potential customers.
- Analyzed risk factors to recommend appropriate coverage levels.
- Analyzed customer needs to provide customized insurance solutions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Caretaker
Victory Personal Care Inc.
11.2017 - 11.2018
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Developed rapport to create safe and trusting environment for care.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medication as directed by physician.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Certified Nursing Assistant
Vida Encantada Rehab & Nursing
09.2015 - 12.2016
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
NMBHI
09.2014 - 09.2015
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
Mental Health Technician
Citizens For The Developmentally Disabled
05.2014 - 09.2014
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Maintained patient records, documenting changes in patient condition.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Treated clients and families with respect and dignity.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Charted on each patient daily.
Corrections Officer
San Miguel Detention Center
10.2008 - 10.2009
- Authored incident reports for management on violations and discrepancies.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
Education
No Degree - Cosmetology
Luna Community College
Las Vegas, NMHigh School Diploma -
Stratford Career Institute
St. Albans, VT09.2009
Skills
- Client Needs Analysis
- Life Insurance
- Customer Follow-Up
- Quotes and Sales
- Policy Writing
- Client Account Management
- Prospective Client Identification
- Stop-Loss Policies
- Customer Service Experience
- Microsoft Office Training
- Reliable and Dependable
- Money Handling Experience
Accomplishments
- Achieved Top 16 Highest Sales Agent in State of NM.
Languages
Spanish
Native or Bilingual
Timeline
Corrections Officer
San Miguel Detention Center
05.2023 - Current
Insurance Agent
American National
10.2022 - Current
Caretaker
Victory Personal Care Inc.
11.2017 - 11.2018
Certified Nursing Assistant
Vida Encantada Rehab & Nursing
09.2015 - 12.2016
Certified Nursing Assistant
NMBHI
09.2014 - 09.2015
Mental Health Technician
Citizens For The Developmentally Disabled
05.2014 - 09.2014
Corrections Officer
San Miguel Detention Center
10.2008 - 10.2009
No Degree - Cosmetology
Luna Community College
High School Diploma -
Stratford Career Institute
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