waitress
Open To Work
Stephanie Rivera
Micheal Family Resturant
Perkasie,PA
Work Preference
Desired Job Title
WaitressBartenderCustomer Service RepresentativeCustomer Service Manager
Work Type
Part Time
1
Language
17
Years of experience
Dedicated professional with a proven track record in delivering exceptional customer service. Known for strong multitasking skills and attention to detail, Detail-oriented hospitality professional adept at conflict resolution and managing high-pressure situations, and ensuring operational efficiency during peak hours.
Work History
5 Years 7 Months
01.2021 - Current
5 Years 7 Months
Waitress
Micheal Family Resturant | Montgomeryville, PA
01.2021 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, maintaining attention to detail and efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy for customers.
- Trained new waitstaff on menu items, service protocols, and restaurant procedures to enhance team performance.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Developed regular clientele through personalized service and proactive engagement with returning guests.
10 Years
02.2010 - 02.2020
10 Years
Bartender/Head Waitress
Reales | Philadelphia, PA
02.2010 - 02.2020
- Crafted and served a diverse range of cocktails and beverages, ensuring high-quality standards.
- Developed specialty drink menus that enhanced guest experience and increased sales.
- Managed bar inventory, optimizing stock levels to reduce waste and improve profitability.
- Trained new bartenders on mixology techniques and customer service best practices.
- Implemented efficient workflow strategies to streamline service during peak hours.
Education
High School Diploma
Saint Hubert's High School For Girls | Philadelphia, PA
Skills
Customer service proficiency
Menu knowledge
Guest assistance
Multitasking expertise
Attention to detail
Service excellence
Conflict resolution
Team engagement
Languages
English
Timeline
Waitress
Micheal Family Resturant
01.2021 - CurrentRead more
Bartender/Head Waitress
Reales
02.2010 - 02.2020Read more
Saint Hubert's High School For Girls - High School Diploma,
Read more