STEPHANIE ROBERGE
Tampa,FL
Summary
Experienced marketing and international business specialist with a strong background in B2B marketing and customer service within a multinational company. Demonstrated expertise in project leadership and promoting teamwork to implement practical solutions.
Overview
18
18
years of professional experience
Work History
Customer Service Team Leader
Rio Tinto Alcan
01.2015 - 06.2019
- Managed relationship with key customer accounts, including multinational companies.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Worked daily in coordination with different departments including sales, production, logistics, accounting, information systems and trading.
- Led process improvement projects.
Marketing Analyst
Rio Tinto Alcan
01.2013 - 01.2015
- Elaborated product and commercial strategies for the Global Aluminum Group.
- Initiated market research studies and analyzed and presented findings to executive management.
- Prepared reports on competitive analysis.
- Organized international trade shows.
- Produced advertising for written and video media.
Market Analyst
Leigh Baldwin & Co. Investment Brokers
09.2002 - 05.2003
- Created reports on companies' strategies and performance.
- Researched and evaluated potential new markets and products.
Pharmaceutical Sales Representative
Medisca
01.2001 - 09.2001
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
Education
Master of Science - International Business Management
HEC Montreal
Montreal, Canada01.2014
Bachelor's Degree - Marketing and International Business
McGill University
Montreal, Canada01.2001
Green Belt Training -
Rio Tinto
01.2015
Leadership Training -
Rio Tinto
01.2015
Skills
Written and spoken French (first language)
Strong writing skills
Research and analysis
Problem-solving
Marketing trends
Team-building
Project management
Shopify
MS Office
SAP
Additional Information
Between 2002 and 2011, I have raised my two children full-time while following my husband during his 13-year career as a professional hockey player. This brought me to live in nine cities in the United States, Canada and Germany, in as many years, before returning to our hometown of Montreal. In August 2019, we moved the family to Tampa where I did volunteer work while waiting to receive our Green Cards.
Timeline
Customer Service Team Leader
Rio Tinto Alcan
01.2015 - 06.2019
Marketing Analyst
Rio Tinto Alcan
01.2013 - 01.2015
Market Analyst
Leigh Baldwin & Co. Investment Brokers
09.2002 - 05.2003
Pharmaceutical Sales Representative
Medisca
01.2001 - 09.2001
Master of Science - International Business Management
HEC Montreal
Bachelor's Degree - Marketing and International Business
McGill University
Green Belt Training -
Rio Tinto
Leadership Training -
Rio Tinto
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