Summary
Work History
Education
Skills
Timeline
pwb

Stephanie Roberts

Henderson ,KY

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Cashier

Food Giant
Princeton KY
08 2022 - 10 2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.

Housekeeper

Prizer Point
Cadiz KY
05 2022 - 08 2022
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Disposed of trash and recyclables each day to avoid waste buildup.

Cashier

Blue Springs market Marathon
Cadiz KY
12 2021 - 06 2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier

Dodges Chicken Store
Hopkinsville KY
08 2021 - 12 2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Switchboard Operator

Coosa Valley Medical Center
Sylacauga AL
02 2017 - 10 2018
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Connected callers with appropriate professional, department, or business.
  • Announced important information and emergency notifications over PA system.
  • Increased company-wide communication by promptly connecting internal calls between departments.
  • Updated company directory regularly, ensuring accurate contact information for all employees and departments.
  • Documented messages and forwarded to correct individual.
  • Maximized switchboard functionality with routine maintenance checks, minimizing technical issues or downtime.
  • Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Collaborated with team members to identify process improvements, resulting in more efficient call handling procedures.
  • Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
  • Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.

Housekeeper

Key West Inn
Childersburg AL
09 2015 - 02 2017
  • Verified cleanliness and organization of storage areas and carts.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Education

Diploma - Basics

Todd County Central High School
05.2002

Skills

  • Residential cleaning
  • Folding clean laundry
  • Building maintenance
  • Hazardous chemical training
  • Window cleaning
  • Conscientious
  • Quality control guidelines
  • Dusting furniture
  • Mopping and sweeping
  • Cleaning bathrooms
  • Vacuuming
  • Vacuuming and sweeping

Timeline

Cashier

Food Giant
08 2022 - 10 2022

Housekeeper

Prizer Point
05 2022 - 08 2022

Cashier

Blue Springs market Marathon
12 2021 - 06 2022

Cashier

Dodges Chicken Store
08 2021 - 12 2021

Switchboard Operator

Coosa Valley Medical Center
02 2017 - 10 2018

Housekeeper

Key West Inn
09 2015 - 02 2017

Diploma - Basics

Todd County Central High School

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Stephanie Roberts