Stephanie Roberts
Fort Smith,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
2022
2022
years of professional experience
Work History
Loan Specialist
Sun Loan Company
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.
- Submitted loan applications to underwriter for verification and recommendations.
Receptionist
Center for Psychiatric Wellness Clinic
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
Acenta
01.2019 - 01.2022
Customer Service Representative
SYKES
03.2016 - 01.2019
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Education
Associates -
Vista College
EMT -
Ozarks Technical Community College
Ozark, ARSkills
- Construction loan financing
- Loan origination
- Credit history assessments
- Real estate loans
Timeline
Receptionist
Acenta
01.2019 - 01.2022
Customer Service Representative
SYKES
03.2016 - 01.2019
Loan Specialist
Sun Loan Company
Receptionist
Center for Psychiatric Wellness Clinic
Associates -
Vista College
EMT -
Ozarks Technical Community College
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