Cynthia Brown
Pine Mountain,United States
Summary
Fourteen year Loan Specialist currently enrolled at West Georgia Technical College pursuing a degree in Nursing. I am dependable detail oriented employee with motivation to lean new skills.
Overview
18
18
years of professional experience
Work History
Loan Specialist
AgSouth Farm Credit ACA
Greenville , Ga
09.2010 - Current
- Verified all documents provided by applicants for accuracy and completeness.
- Ensured that all loan processing activities were in compliance with relevant laws and regulations.
- Coordinated with other departments within the organization regarding loan applications, approvals, and rejections.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Maintained accurate records of all customer interactions related to loan processing activities.
- Processed loan modifications when requested by customers or required by lenders.
- Participated in regular training sessions on new products, services, policies, procedures.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Delivered high levels of customer service to facilitate smooth processes.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
Store Manager
Factory Connetion
Manchester , GA
10.2006 - 09.2010
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
Education
High School Diploma -
Manchester High School
Manchester, GA05-2005
Nursing
West Georgia Technical College
LaGrange, GASkills
- Telephone and email etiquette
- Customer Assistance
- Loan Processing
- Documentation Review
- Loan Servicing
- Issue Resolution
- Customer Support
- Real Estate Loans
- Construction Loan Financing
- Payment Scheduling
References
References available upon request.
Timeline
Loan Specialist
AgSouth Farm Credit ACA
09.2010 - Current
Store Manager
Factory Connetion
10.2006 - 09.2010
High School Diploma -
Manchester High School
Nursing
West Georgia Technical College