Stephanie Robles
Corpus Christi,TX
Summary
Dynamic individual with hands-on experience in car sales and being a parts pro. A proven track record at Pull-A-Part, excelling in customer service and strong negotiation skills. Consistently exceeded sales targets through effective relationship-building and strategic promotional initiatives. Proficient in battery services and committed to enhancing customer satisfaction, driving repeat business and referrals, solid background in customer service and transaction facilitation. Known for strong negotiation skills and ability to close deals efficiently. Committed to team collaboration and achieving sales targets, adapting to changing market conditions. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Used Car Salesperson
Pull-A-Part
2025.11 - Current
- Developed comprehensive knowledge of inventory, enhancing customer interactions and improving sales effectiveness.
- Maintained accurate records of transactions, reinforcing accountability and operational integrity.
- Collaborated with management to implement promotional strategies, driving increased foot traffic and engagement.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Completed registration paperwork and sales documentation.
- Performed battery maintenance and repairs to ensure optimal performance.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Conducted detailed pre-purchase inspections, aiding customers in making informed decisions.
- Boosted customer loyalty by providing detailed explanations of repairs and maintenance suggestions.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Managed online inventory listings for optimal visibility on multiple platforms.
- Exceeded monthly sales targets consistently through diligent prospecting efforts and strong relationship-building skills.
Retail Parts Professional
Pull-A-Part
2020.09 - Current
- Assisted customers in identifying and purchasing the right auto parts for their needs.
- Developed efficient workflows for processing returns and exchanges, enhancing customer satisfaction.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted customers in locating parts and provided expert product knowledge to enhance service experience.
- Trained new team members on inventory systems and customer service protocols, promoting efficiency and accuracy.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with local laws pertaining to the sale of automotive parts.
- Actively participated in weekly meetings discussing ways to improve store performance metrics.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Conducted battery testing and analysis to ensure optimal performance and safety standards.
- Trained new technicians on safety protocols, testing procedures, and equipment handling.
- Oversaw daily workflows, ensuring timely completion of battery maintenance tasks.
Courier
DHL
2018.10 - 2020.02
- Delivered packages efficiently, ensuring adherence to delivery schedules and protocols.
- Managed route optimization to enhance delivery speed and reduce fuel consumption.
- Trained new couriers on safety regulations and operational procedures.
- Maintained accurate records of deliveries using electronic tracking systems.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Leveraged local knowledge to navigate efficiently, even in challenging weather conditions.
- Supported team members during peak times, demonstrating strong teamwork and flexibility.
Education
High School Diploma -
Roy Miller High School
Corpus Christi, TX2012-05
Skills
- Customer service
- Organizational skills
- Creative thinking
- Strong negotiation skills
- Goal-oriented mindset
- Engine performance evaluation
- Knowledgeable of car parts
- Microsoft Word
- Upselling and quota achievement
- Honest and dependable
- Reliable and responsible
- Attention to detail
- Adaptable and flexible
- Engaging with diverse customers
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Used Car Salesperson
Pull-A-Part
2025.11 - Current
Retail Parts Professional
Pull-A-Part
2020.09 - Current
Courier
DHL
2018.10 - 2020.02
High School Diploma -
Roy Miller High School