Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Stephanie Rodriguez

Bothell,WA

Summary

A profficient Administrative Assistant at Northshore Utility District, adept in records management and efficient mail handling. Excelling in customer service, Microsoft Excel, Word, Outlook and proactive problem-solving skills. Achieved significant improvements in inter-departmental communication and demonstrating a highly organized approach and commitment to excellence. Looking for a position that can help me improve in

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Northshore Utility District
Kenmore, WA
12.2022 - Current
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered phone calls and emails to provide information resulting in effective correspondence.
  • Facilitated communication between different departments within the organization.
  • Conducted research on various topics as requested by management.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Coordinated mailings including sorting mail
  • Handled confidential documents in an organized manner according to established protocol.
  • Input invoices for payment using accounting software applications.
  • Supported Management in organizing staff events and community outreach.
  • Completed orders and transactions on behalf of management as needed.
  • Assisted with Spanish speaking customers over the phone and in person to achieve efficient and accurate interactions.

Seasonal Worker

Northshore Utility District
Kenmore, WA
06.2022 - 12.2022
  • Answered customer inquiries and provided accurate information regarding services.
  • Performed administrative tasks such as filing paperwork, and updating databases.
  • Assisted customers with billing inquiries.
  • Engaged in conversation with customers to understand their needs, resolve issues, and answer questions.
  • Updated databases with new and modified customer data as needed, or per customer request.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Store Team Member

Walgreens
Bothell, WA
12.2021 - 06.2022
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Handled customer complaints professionally and efficiently.
  • Assisted with unloading deliveries from trucks and organizing them in the back room.
  • Assisted customers with carry-out orders from the store.
  • Computed purchases and received and processed cash or credit payment.
  • Processed returns and exchanges according to company policy.

Education

High School Diploma -

Bothell High School
Bothell, WA
06-2022

Skills

  • Records Management
  • Efficient Mail Management
  • Bookkeeping
  • Records retrieval
  • Reception oversight
  • Records administration
  • PC proficient
  • Microsoft PowerPoint
  • Highly organized
  • Account management
  • Phone call answering
  • Proactive Problem Solver
  • Microsoft Excel

Affiliations

  • Membership Secretary of the Scholarship Non-Profit "Bothell High School Association"

- Maintain our PO Box and sort through mail, input data on our Excell database, Send membership cards so contributors can have the knowledge of when they need to renew membership, answer inquiries from past alumni of Bothell High School regarding school mates contact info in a confidential yet informative matter.

Timeline

Administrative Assistant

Northshore Utility District
12.2022 - Current

Seasonal Worker

Northshore Utility District
06.2022 - 12.2022

Store Team Member

Walgreens
12.2021 - 06.2022

High School Diploma -

Bothell High School

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Stephanie Rodriguez