Stephanie Rodriguez
Gallup
Summary
Dedicated and detailed- oriented professional with 7+ years of experience in high volume customer service, including 2 year of call center experience, financial transactions, and identity verification. Proven success in resolving complex issues, maintaining accuracy under pressure, and consistently ranking as top performer. Skilled in reviewing documents, detecting inconsistencies, and ensuring compliance with regulations. Bilingual communicator to integrity, professionalism, and exceptional service in high-stress environments.
Overview
11
11
years of professional experience
Work History
Customer Sales Representative
Progressive Auto Insurance
08.2024 - Current
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Assisted customers in product selection, providing tailored recommendations based on needs.
- Managed sales transactions efficiently using CRM software for accurate record-keeping.
- Collaborated with team members to streamline sales processes and improve customer service.
- Top performer consultant for October and November
Teller
First Financial Credit Union
12.2020 - 06.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Loan Champion
- Motivated team to get loan referrals every month
- Helped my team achieve up to 100 loan referrals for Dec 2023
- Loan closings for auto loans
Bank Teller
Pinnacle Bank
03.2015 - 07.2017
- Facilitated account setup and closure, processed loan applications, and enrolled customers in new services to enhance their banking experience.
- Executed special procedures for customers, including ordering new checks, stopping payments, and investigating identity theft to ensure customer security and satisfaction.
- Promoted products or services to each customer to consistently achieve sales targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Balanced cash drawer and addressed discrepancies, ensuring accurate financial records and maintaining trust.
Education
High School Diploma -
El Dorado High School
El Paso, TX06-2010
Skills
- Identity & Document Verification
- Attention to detail
- Policy and Compliance Adherence
- High-Stress Decision- making
- Customer interaction and interviewing
- Conflict resolution
- Bilingual Spanish & English
- Computer systems & Multi-tasking
- Decision making and problem solving
Timeline
Customer Sales Representative
Progressive Auto Insurance
08.2024 - Current
Teller
First Financial Credit Union
12.2020 - 06.2024
Bank Teller
Pinnacle Bank
03.2015 - 07.2017
High School Diploma -
El Dorado High School