Stephanie Romero

Answer phone's, schedule routine and medical exams, verify insurance. I also worked as an optician. Helping both the doctor and helping parents with their glasses needs.

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Delivered excellent patient experiences and direct care.
• Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Facilitated communication between patients and various departments and staff.
• Provided excellent customer service to patients and medical staff.
• Greeted and assisted patients with check-in procedures.
• Responded to inquiries by directing calls to appropriate personnel.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Maintained organization of documents, materials, and equipment.
• Increased trainee performance by implementing practical, hands-on activities during training sessions.
• Monitored participant workflow and behaviors throughout training process.
• Conducted post-training follow-ups with participants to ensure proper knowledge transfer and application on the job site.
• Documented attendance, participation, and progress.
• Trained and mentored Number new personnel hired to fulfill various roles.
• Analyzed and evaluated training effectiveness and program outcomes.