Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Stephanie Rosario

Glendale,NY

Summary

Adept individual with more than 10 years working in customer service.Motivated with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Management

Bonpoint Madison
Madison, York NY
03.2022 - Current
  • Team
  • Responsible for opening and closing the store
  • Setting the alarm and writing closing emails and handling money
  • Delegating tasks and making sure associates are reaching out to clientele
  • Setting appointments with clients and managing different personalities to efficiently work as a team.
  • Explained services and products to customers in friendly and engaging way.
  • Shouldered management responsibilities during absence of manager.
  • Resolved escalated concerns using professionalism and understanding of facets of issue.
  • Collaborated in professional team to solve workflow issues.
  • Excelled in every store position and regularly backed up front-line staff.
  • Regulated service delivery to keep operations productive and in line with budget requirements.

Salesperson/ Visual Merchandising

Ted Baker Soho
Wooster, New York
08.2019 - 03.2020
  • Improvising looks for mannequins and storefront
  • Setting standards for table tops
  • Virtual assistant for online clients
  • Addressing concerns from customers
  • Pulling looks for VIP clients to tailor to their needs
  • Sending thank you emails for over the phone orders and in store purchases.

Salesperson Consultant

Ted Baker
, York NY
05.2016 - 04.2017
  • Responsible for nurturing connections with customers and turning them into returning clients
  • Setting appointments and pulling looks tailored to clients needs
  • Greeting clients at the door and representing the brand with integrity.
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Informed customers of current store promotions to encourage additional sales purchases.

Education

BA - Criminal Justice, Art History

John Jay college
524 W 59th St, New York, NY 10019
05.2014

Real Estate License -

New York Real Estate School
132 W 36th St. 2nd Floor, New York, NY 10018
06.2019

Skills

  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented

Certification

  • Certified CPR/AED
  • Fire Safety Director

Languages

Spanish

Timeline

Management

Bonpoint Madison
03.2022 - Current

Salesperson/ Visual Merchandising

Ted Baker Soho
08.2019 - 03.2020

Salesperson Consultant

Ted Baker
05.2016 - 04.2017

BA - Criminal Justice, Art History

John Jay college

Real Estate License -

New York Real Estate School

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Stephanie Rosario