Steven Poirier
Albany,NY
Summary
A reputable Case Management Assistant brings excellent patient care, compassion, attention to detail, and a love of helping others to the Fair-Hearing Specialist position. Exceptionally talented at providing social and emotional support to improve client moral and increase comfort.
Overview
13
13
years of professional experience
Work History
Case Management Assistant
Albany Medical Center Hospital
Albany , NY
07.2025 - Current
- Assisted medical unit Case Managers in managing patient discharge processes at Medical Center, encompassing Durable Medical Equipment collection, transportation logistics, and referrals to follow-up medical facilities. Collaborate with medical personnel to develop discharge treatment plans for clients based on their individual needs.
ASA VII
Albany Medical Center Hospital
Albany, NY
03.2020 - 07.2025
- Check in all patients for Outpatient Physical Therapy appointments.
- Register all new patients into therapy system.
- Answer phone calls from incoming patients and organized appropriated intake form.
- Verify all new patient insurance, including Workers Compensation and No Fault cases through telephone and insurance company chats.
- Schedule new and current patient therapy appointments.
ASA VI
Albany Medical Center Hospital
Albany, NY
09.2018 - 03.2020
- Checked in and registered emergency pregnancy patients to the Birthplace unit.
- Collected copays from incoming patients.
- Entered patient billing sheets for all unit patients.
Mailroom Clerk
State University of New York
Albany , NY
11.2016 - 09.2018
- Collected, sorted and entered all department mail.
- Processed all student loan payments.
- Scanned and processed all student Master Promissory Notes into college Financial Aid system.
ASA V
Albany Medical Center Hospital
Albany , NY
07.2014 - 11.2016
- Registered patients into the Inpatient Physical Therapy unit.
- Organized admission and discharges of patients on the unit.
- Organized and maintained all patient charts on the unit.
- Coordinated patient care with unit doctors and nurses.
- Answered patient phone calls and designated appropriated patient care responses.
- Organized daily meals for patients with kitchen staff.
ASA VI
Albany Medical Center Hospital
Albany , NY
09.2016 - 11.2016
- Executed data entry for all patients in Case Management at Albany Medical Center.
- Streamlined sorting, scanning, and processing of Case Management files.
- Ensured accurate maintenance of patient records for efficient case management operations.
Office Manager
Disabled American Veterans
Albany, NY
08.2012 - 07.2014
- Organized transportation for Veterans to and from medical appointments at the Albany-Stratton VA.
- Tracked monthly fuel usage for 12 different county VA vans.
- Personally drove Veterans to and from medical appointments.
Education
History/English
State University of New York
Albany, NY05-2022
Some College (No Degree) - Social Work
Hudson Valley Community College
Troy, NY01-2013
Skills
- Database Management
- Inter-Department Collaboration
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Microsoft Office
- Calm and Professional Under Pressure
- Customer Support
- MS Office
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Time Management
- Team-Oriented and Cooperative
- Teamwork and Collaboration
- Cultural Awareness and Sensitivity
- Verbal Communication
- Creative Problem Solving
- Policies and Procedures Adherence
- Excellent Attention to Detail
- Establishing and Maintaining Customer Relationships
- Data Entry
- Computer Proficiency
- Inbound and Outbound Calling
- Verbal and Written Communication
- Customer Service
Additional Information
- United States Air Force Security Police Officer. 36th Security Police Squadron member at Bitburg AB, Germany, 1991-1994.
- Honorably Discharged.
Social Work Internships
- St. Charles Lwanga House. Facility for homeless males in Albany, NY.
Timeline
Case Management Assistant
Albany Medical Center Hospital
07.2025 - Current
ASA VII
Albany Medical Center Hospital
03.2020 - 07.2025
ASA VI
Albany Medical Center Hospital
09.2018 - 03.2020
Mailroom Clerk
State University of New York
11.2016 - 09.2018
ASA VI
Albany Medical Center Hospital
09.2016 - 11.2016
ASA V
Albany Medical Center Hospital
07.2014 - 11.2016
Office Manager
Disabled American Veterans
08.2012 - 07.2014
History/English
State University of New York
Some College (No Degree) - Social Work
Hudson Valley Community College
Similar Profiles
Kristina A. ClementKristina A. Clement
Infection Preventionist at Albany Medical Center Hospital (AMCH) at Saratoga HospitalInfection Preventionist at Albany Medical Center Hospital (AMCH) at Saratoga Hospital
Eileen FaughnanEileen Faughnan
Registered Nurse at Albany Medical Center HospitalRegistered Nurse at Albany Medical Center Hospital
Samuel KingSamuel King
Sterile Processing Technician at Albany Medical Center HospitalSterile Processing Technician at Albany Medical Center Hospital
MARJORIE MAGDAELMARJORIE MAGDAEL
Operating Room Registered Nurse at Albany Medical Center HospitalOperating Room Registered Nurse at Albany Medical Center Hospital
John Paul PedrolaJohn Paul Pedrola
Business Analyst at KPMG USBusiness Analyst at KPMG US