STEPHANIE ROSARIO
Summerville,SC
Summary
Highly motivated Administrative Professional experienced in providing office support and fostering teamwork. Improved overall efficiency through strong management competencies and attention to detail. Committed to delivering value in fast-paced environments while leveraging interpersonal skills, effective time management, and problem-solving capabilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Target Team Member Trainer
Target Distribution Flow Center
Hampton, GA
04.2024 - 01.2026
- Lead new hire onboarding and support employees through role qualification.
- Train all new hire employees to operate all power equipment, warehouse technology, and other systems safely (Pallet jack, electric forklift, Triple lift, Reach Truck, Tugger, Order Picker, electric pallet jack)
- Deliver hands on ,classroom, and one-on-one training for production employees.
- Provide structured on-the-job training, coaching and skill validation on manufacturing process, equipment and procedures.
- Build employee confidence and competency through coaching, demonstration, practice, and performance verification.
- Observe employee performance on the production floor and provide real-time feedback to improve safety, quality, consistency and efficiency.
- Partner with supervisors, managers, and subject matter experts to identify training needs and skill gaps.
Ophthalmic Nurse/Technician
Eye Consultants Of Atlanta
09.2022 - 08.2023
- Administered comprehensive eye exams and assessments for diverse patient populations.
- Collaborated with ophthalmologists to create personalized treatment plans, enhancing patient outcomes.
- Enhanced patient care by providing specialized ophthalmic nursing services in a fast-paced clinic.
- Educated patients on post-operative care and vision health maintenance strategies.
- Coordinated patient appointments and follow-ups to deliver timely care for all patients.
- Improved clinical efficiency by maintaining accurate electronic medical records for all patients.
- Prepared examination rooms prior to appointments, establishing a welcoming environment that allowed efficient workflow between staff members.
- Maintained patient confidentiality in all interactions to ensure HIPAA compliance.
- Ensure Patients Charts , paperwork, and reports are completed in an accurate and timely manner
Operations Manager
FedEx Ground
Ellenwood, GA
10.2021 - 06.2022
- Oversaw daily operations of load dock area to ensure efficient processing of incoming and outgoing shipments.
- Managed employees and functions to support operational goals.
- Led employees to achieve customer satisfaction by moving all shipments on time and damage-free.
- Developed comprehensive strategies for improving operational efficiency and achieving organizational goals.
- Implemented initiatives aimed at improving team performance and increasing overall productivity.
- Maintained compliance of administrative processes with FXG policies and governmental regulations through regular audits.
- Ensured compliance with company policies and regulatory requirements through regular audits and assessments.
- Maintained a safe work environment by implementing safety protocols and conducting regular training sessions.
- Led efforts to ensure safe and efficient package sortation.
Phlebotomist
Gifted Hands Phlebotomy
06.2020 - 07.2024
- Trained phlebotomists and coordinated operational aspects of training program
- Set up medical testing materials including needles, sample vials, blood storage bags, and test tubes, verifying patient information and labeling blood samples accurately
- Decipher best method for drawing blood
- Followed all health and safety protocols and procedures to maintain sanitary work areas.
- Delivered specimens to appropriate laboratory personnel for timely analysis
- Properly store blood for transport
- Conducted assessments at job site
- Detail-oriented and committed to ensuring patients confidentiality
Ophthalmic Technician/Assistant
CAPITAL EYE CONSULTANTS
Tallahassee, Florida
02.2017 - 06.2020
- Assisted in conducting preliminary eye examinations and diagnostic tests.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Performed fundus photography to capture detailed images of the retina.
- Administered prescribed eye medications to patients and drops to dilate pupils in preparation for examinations.
- Educated patients on pre- and post-operative care procedures for eye surgeries.
- Scribed patient notes for pediatric ophthalmologist to document examinations.
- Collaborated with ophthalmologists to develop treatment plans tailored to patient needs.
- Assisted ophthalmologists during complex ocular procedures, contributing to successful patient outcomes.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Streamlined workflow processes to enhance patient scheduling and follow-up care efficiency.
- Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Streamlined inventory management processes, reducing waste while maintaining necessary supplies for daily operations.
- Verifying Insurance tonometry, A-Scans
Ophthalmic Technician/ Medical records
Eye Associates of Tallahassee
Tallahassee, Florida
06.2015 - 02.2017
- Assisted ophthalmologist with routine patient examinations and procedures.
- Documented examination findings for pediatric ophthalmology patients.
- Collected and verified patient demographic and personal information to ensure accurate medical records.
- Organized and maintained patients’ medical records to support efficient retrieval and compliance.
- Send and receive medical records
- Maintain accurate electronic medical records to allow access and retrieval of reports.
- Comply with HIPAA protocols
- Completed patient charts, paperwork, and reports accurately and promptly to facilitate timely care delivery.
Shift Supervisor
Wendy's
Covington, Georgia
11.2012 - 01.2016
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on service standards and operational procedures.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Ensured compliance with health and safety regulations to maintain a safe work environment.
- Collaborated with management to streamline processes, increasing overall team productivity.
- Implemented inventory control measures to reduce waste and improve stock accuracy.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
Education
Bachelor's Degree - Business Management
Everest University
Orlando, Florida03-2013
Associates Degree - Paralegal Associates Program
Strayer University
Burlington, New Jersey02-2010
Highschool Diploma - undefined
Rutland High School
Macon, Georgia05-2009
Skills
- Customer service
- Customer engagement
- Leadership Experience
- Mentoring
- Teamwork and collaboration
- Communication skills
- Organizational Skills
- Time management
- Attention to detail
- Problem-solving
- Microsoft office
- Computer skills
- Data collection
Certification
- CPR Certified
- Certified Phlebotomist
- OSHA Certified
- SafeServ Certified
- Medical Assistant / Expired
Community Service
Boys and Girls Club, Counselor, Christiansted, St. Croix, 2007-05, 2008-06, Mentoring kids ages 5-12years old, Creating day plans, Physical activities, Complete daily reports, Provide direct services to kids
Timeline
Target Team Member Trainer
Target Distribution Flow Center
04.2024 - 01.2026
Ophthalmic Nurse/Technician
Eye Consultants Of Atlanta
09.2022 - 08.2023
Operations Manager
FedEx Ground
10.2021 - 06.2022
Phlebotomist
Gifted Hands Phlebotomy
06.2020 - 07.2024
Ophthalmic Technician/Assistant
CAPITAL EYE CONSULTANTS
02.2017 - 06.2020
Ophthalmic Technician/ Medical records
Eye Associates of Tallahassee
06.2015 - 02.2017
Shift Supervisor
Wendy's
11.2012 - 01.2016
Associates Degree - Paralegal Associates Program
Strayer University
Highschool Diploma - undefined
Rutland High School
Bachelor's Degree - Business Management
Everest University