Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Stephanie Rose

Alexander,AR

Summary

Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.

Overview

11
11
years of professional experience

Work History

Manage Account Specialist

Entergy
Little Rock, AR
04.2022 - Current
  • Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
  • Maintained a database of customer contact information for communication purposes.
  • Collaborated with other departments to resolve problems related to customer accounts.
  • Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
  • Provided exceptional customer service by responding promptly to phone calls and emails from customers.
  • Performed research on various accounting topics in order to stay up-to-date with industry trends.
  • Developed and maintained relationships with clients to ensure satisfaction with services provided.
  • Assisted in the development of new account services and products based on client needs and feedback.

Branch Manager

Enterprise Rent-A-Car
Little Rock, AR
04.2017 - 04.2022
  • Implemented internal control procedures to minimize risk exposure and maximize profitability.
  • Conducted regular performance reviews for all employees in the branch.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Participated in community events to promote brand awareness.
  • Managed staff scheduling, hiring and training processes.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Resolved escalated customer complaints in a timely manner.
  • Organized professional development programs for employees at all levels of the organization.
  • Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.

Sales Associate

Prime Communications AT&T
McGehee, AR
05.2015 - 08.2017
  • Generated high volume of referrals
  • Solutions specialist for every customer and create a positive experience
  • Problem solve and assist customers with question and concerns
  • Pair customers with smart technology solutions
  • Completed documentation for product and services sales
  • Maintained productive relationships with existing customers through exceptional follow-up after sales
  • Evaluated competitors and performed market research
  • Achieved 50 Opps and 1 Directv monthly sales goals
  • Exceeded targeted sales goals by 35 Opps per month

Sales Associate

Walmart
Monticello, AR
03.2013 - 05.2015
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Conducted inventories on a regular basis to track stock levels.
  • Tracked sales performance metrics to identify trends in market place.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Associate of Arts - Natural Sciences

University of Arkansas At Monticello
Monticello, AR
05-2012

High School Diploma -

Mcgehee High School
Mcgehee, AR
05-2008

Skills

  • Customer Engagement
  • Account investigations
  • Territory Growth
  • Reporting skill
  • Due diligence
  • Billing issue resolution
  • Organizational Leadership
  • Verbal/Written Communication
  • Strong Crisis Analysis
  • Client Relations
  • Conflict Resolution
  • Training Presentation
  • Ability to work with a diverse group of individuals

Accomplishments

  • Regionally ranked four times for performance and sales, known as an Elite Winner
  • Nationally ranked #7 for Branch's Sales and Service
  • Grew Branch's fleet by an average of 50 vehicles in a three-month time span
  • Various EOCS

Timeline

Manage Account Specialist

Entergy
04.2022 - Current

Branch Manager

Enterprise Rent-A-Car
04.2017 - 04.2022

Sales Associate

Prime Communications AT&T
05.2015 - 08.2017

Sales Associate

Walmart
03.2013 - 05.2015

Associate of Arts - Natural Sciences

University of Arkansas At Monticello

High School Diploma -

Mcgehee High School

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Stephanie Rose