- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I have a passion for photography and editing photos
- Volunteer Work
Cheryl Mcginty-Runyeon
Library Associate
MENTOR,OH
Summary
Results-driven professional with 25 years in customer service. Expertise in effective problem resolution, client relationship building, and efficient data entry. Committed to enhancing customer satisfaction and team productivity.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Manage Repir Representative
Progressive Insurance
05.2010 - 12.2025
- Implemented innovative solutions to improve service delivery and reduce claim resolution times.
- Enhanced efficiency and client satisfaction through targeted initiatives.
- Managed customer inquiries, providing timely and accurate information on the repair process.
- Implemented solutions that improved service delivery and reduced claim resolution times.
- Trained new representatives on operational procedures and best practices for customer interactions.
- Developed training materials that improved onboarding processes for new hires across the organization.
- Resolved customer complaints promptly, leading to increased satisfaction.
Education
Bachelor of Science - Psychology
Lake Erie College
Painesville, OHSkills
Client relations
Customer service
Customer engagement
Problem resolution
Process improvement
Data analysis
Team collaboration
Results-driven approach
Client assessment
Accomplishments
- Achieved regional outstanding customer service through effectively helping customers through the proces.
Certification
Licensed Adjuster
Interests
Timeline
Manage Repir Representative
Progressive Insurance
05.2010 - 12.2025
Bachelor of Science - Psychology
Lake Erie College
Customer Service Award
Outstanding Customer Service awarded based off surveys provided by the customers.