Stephanie Rowe
Private Duty Care
Cobbs Creek,VA
1
Certification
17
years of professional experience
Enrollment professional with solid experience in veteran enrollments, client relations, and data management. Strong focus on collaboration and achieving results, adapting to changing needs and providing dependable support. Skilled in customer service, database systems, and problem-solving. Recognized for excellent communication, organizational skills, and results-driven mindset.
Work History
Enrollment Specialist
1 Year 7 Months- Coordinated veteran enrollment, verifying eligibility and completing the review of intake documentation with accuracy.
- Reviewed applications, identified missing documentation, and resolved discrepancies to support timely processing.
- Managed participant records, maintaining confidential files and updating case information in system.
- Collaborated with care teams to align participant needs with veteran-directed services.
- Managed participant records, maintaining confidential files and updating case information in systems.
- Tracked enrollment status, followed up on pending items, and ensured smooth case progression.
- Interpreted program guidelines to support compliant enrollment decisions and documentation standards.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
Fiscal Assistant
3 Years 2 Months- Reviewed and validated employer and employee enrollment packets from options counselors, ensuring completeness before issuing approval to start.
- If there are items missing from the packets, I issued a not approved to start and worked closely with the options counselors to obtain the necessary documentation before issuing the approval to start.
- Verified accuracy of data entered into FMS and CYMA by team members and provided backup for data entry and distribution of electronic timesheets and participant dashboard access emails.
- Established employer state tax withholding and unemployment tax accounts
Certified Nursing Assistant
16 Years 9 Months- Assisted clients with bathing, dressing, grooming, and daily personal care needs
- Supported safe transfers, ambulation, and repositioning to prevent pressure injuries
- Prepared meals, assisted feeding, and maintained hydration throughout shifts
- Maintained clean, organized care environments while following infection-control practices
- Observed client condition and communicated concerns to family members and care team
Certified Nursing Assistant
1 Year 2 Months- Monitored vital signs and reported changes promptly to nursing staff
- Documented care activities accurately to support continuity of client service
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Administrative Assistant
4 Months- Coordinated daily office operations, supporting scheduling, correspondence, and customer communications.
- Managed purchase orders, invoices, and filing systems with consistent accuracy.
- Tracked project details, ensuring timely updates between clients, vendors, and production teams.
Teaching Assistant
2 Years- Monitored and supported students taught by a licensed teacher and assisted the teacher with delivering and monitoring instruction.
- I assisted students with their classwork and homework assignments according to the teacher's instructions and the students' IEP and 504 plans.
- Coordinated ISS and monitored students in testing lab, ensuring adherence to testing protocols and supporting learning needs.
- Served as the backup for the front office administrative assistant during her absences to ensure coverage.
- For 3 years I volunteered with the athletics department for three years, supporting various events and activities.
- I served as the Elementary Schools substitute nurse in the summers
- Supported classroom instruction by reinforcing lessons and guiding students through assignments.
- Monitored student behavior and maintained an orderly learning environment during class activities.
- Prepared instructional materials and organized supplies for daily lesson delivery.
Assistant Community Manager
4 Months- I assisted the Community Manager in the day-to-day operations of three Rural Development/Tax Credit apartment complexes.
- Coordinated resident relations, resolving inquiries and concerns with professionalism and prompt follow-up.
- Processed leasing documentation, renewals, and move-in paperwork with accuracy and compliance.
- Monitored rent collections, delinquency reports, and account balances to support revenue goals.
Administrative Secretary
2 Years- Responsible for typing Individual Family Service Plans (IFSP) for each child in the program.
- Sent, tracked, and processed all medical records requests, ensuring timely delivery and compliance with protocols.
- Maintained stock of all building supplies and placed orders as requested.
- I also utilize electronic as well as paper medical records to record and keep track of all records for each child enrolled in the program.
- Processed all reimbursement requests and purchase requisitions while coordinating with the Fiscal Department for necessary supplies.
- I efficiently coordinate with the Fleeting & Facilities Department to ensure the agencies vehicles are properly maintained.
Certified Nursing Assistant
2 Years 10 Months- Monitored vital signs and reported changes promptly to nursing staff
- Documented care activities accurately to support continuity of client service
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Standard Diploma - General Studies
- Early Childhood Education 1 & 2
- Keyboarding
- Computer Applications
- Computer Information Systems (dual enrollment with RCC)
- Advanced Computer Information Systems (dual enrollment with RCC)
- Health Occupations
- Business & Marketing
Skills
Enrollment tracking
Case documentation
Client support
Proficiency with FMS
Proficiency with CYMA
Proficiency with Cumulus
Proficiency with Microsoft Office programs
Data entry skills
Organizational skills
Exceptional communication
Professional communication
Teamwork and collaboration
Accomplishments
- Graduate of Bay Aging's Leadership Institute 1.0
Certification
Valid Virginia Driver’s License, Basic Life Support for Healthcare Providers, Certified Nursing Assistant – License #1401133240
Timeline
Enrollment Specialist
Bay Aging Veteran Directed Care
03.2025 - CurrentRead More
Fiscal Assistant
Bay Aging Veteran Directed Care
08.2023 - CurrentRead More
Administrative Assistant
Jim’s Cabinet Creations
04.2023 - 08.2023Read More
Certified Nursing Assistant
Riverside Lifelong Health Mathews-Part Time
07.2022 - 09.2023Read More
Teaching Assistant
Mathews High School
04.2021 - 04.2023Read More
Assistant Community Manager
TM Associates Management
10.2020 - 02.2021Read More
Administrative Secretary
Rural Infant Services Program
07.2017 - 07.2019Read More
Certified Nursing Assistant
Riverside Convalescent Center-Full Time
12.2015 - 10.2018Read More
Certified Nursing Assistant
Private Duty Care
01.2010 - CurrentRead More
Mathews High School
Standard Diploma from General Studies
Read More