Monica Negron
MELBOURNE,FL
Summary
Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing, and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation. Reliable employee seeking data specialist position. Offering excellent communication (fluent in Spanish and English) and good judgment.
Overview
16
16
years of professional experience
Work History
Enrollment Specialist
MEDICOMP INC
Melbourne, FL
01.2021 - Current
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Updated, entered and reviewed customer data.
- Reviewed statistic enrollment data and prepared reports.
- Finalized and processed enrollment applications.
Customer Service Representative
Sally's Beauty Supply
Satellite Beach, FL
01.2018 - 07.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Human Resources Specialist
U S ARMY
USA
09.2007 - 09.2012
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
Education
No Degree - CYBER FORENSICS
Keiser University
Melbourne, FL05.2025
Skills
- Data Entry Skills
- Provider Relations
- Application Verification
- Request Troubleshooting
- Enrollment Assistance
- Insurance Eligibility
- Excellent Phone Demeanor
- Provider Enrollment
- Enrollment Procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Enrollment Specialist
MEDICOMP INC
01.2021 - Current
Customer Service Representative
Sally's Beauty Supply
01.2018 - 07.2018
Human Resources Specialist
U S ARMY
09.2007 - 09.2012
No Degree - CYBER FORENSICS
Keiser University