Stephanie Ruark
West Jordan,UT
Summary
I am a dedicated employee bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Real Estate Agent
KW South Valley Keller Williams
South Jordan, UT
10.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Presented purchase offers to sellers for consideration.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Customer Service Representative
United Parcel Service, UPS
Salt Lake City, UT
09.2010 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided primary customer support to internal and external customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided training to my team members to increase their knowledge and level of service.
Education
No Degree - Education
Heartland Baptist Bible College
Oklahoma City, OKHigh School Diploma -
Sky View High School
Smithfield, UT06.2005
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Contract Negotiation
- Works well independently
- Clean Driving Record
Timeline
Real Estate Agent
KW South Valley Keller Williams
10.2020 - Current
Customer Service Representative
United Parcel Service, UPS
09.2010 - 08.2020
No Degree - Education
Heartland Baptist Bible College
High School Diploma -
Sky View High School