Stephanie Ruark
West Jordan,UT
Summary
I am a dedicated employee bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Real Estate Agent
KW South Valley Keller Williams
10.2020 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Presented purchase offers to sellers for consideration.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
Customer Service Representative
United Parcel Service, UPS
09.2010 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided primary customer support to internal and external customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided training to my team members to increase their knowledge and level of service.
Education
No Degree - Education
Heartland Baptist Bible College
Oklahoma City, OKHigh School Diploma -
Sky View High School
Smithfield, UT06.2005
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Contract Negotiation
- Works well independently
- Clean Driving Record
Timeline
Real Estate Agent
KW South Valley Keller Williams
10.2020 - Current
Customer Service Representative
United Parcel Service, UPS
09.2010 - 08.2020
No Degree - Education
Heartland Baptist Bible College
High School Diploma -
Sky View High School
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