Stephanie Russi
Clermont,FL
Summary
Talented upbeat Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Engaging Certified Server Trainer with 14 years of experience in dining. Committed to delivering exceptional guest experiences through timely distribution of delicious food and beverage items. Skilled at coaching and training other servers on menu knowledge.
Friendly server with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings.
Overview
26
26
years of professional experience
Work History
Certified Server Trainer
Landrys Restaurant
Orlando, FL
10.2021 - Current
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Conducted hands-on workshops to demonstrate server features and functions
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Provided excellent customer service to ensure satisfaction.
- Assist in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during shift
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items
Secretary
John E. Russi CPA PA
Dr. Phillips , FL
03.2002 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Completed accurate daily report documents, memos and invoices.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Answered multi-line phone system and greeted callers enthusiastically.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Entered data into Quickbooks, Excel system and updated customer contacts with information to keep records current.
Server, Bartender
Millers Ale House Bar And Grill
Kissimmee, FL
10.2010 - 10.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during shift.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Walt Disney World Trex Cafe
Lake Buena Vista, FL
08.2018 - 02.2019
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Manager
McDonald's
Dr. Phillips, FL
10.2004 - 11.2010
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Accomplished multiple tasks within established timeframes.
- Recorded inventory sales into organization's weekly income report.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Approved regular payroll submissions for employees.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Team Leader
Dunkin' Donuts
Ridgewood, NY
02.1999 - 05.2001
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Positioned as go-to person for up to 4 staff members, troubleshooting complex administrative and training issues promptly.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
- Molded team and embraced change to adapt within dynamic market.
- Cross-trained and provided back up for customer service managers.
Education
High School Diploma -
Winter Park High School
Winter Park, FL05.2002
High School Diploma -
Elizabeth High School
Elizabeth, NJ08.1998
Skills
- Point of Sale Systems
- Conflict and Complaint Resolution
- High Energy and Stamina
- Specials Promotion and Upselling
- Warm and Friendly
- Service-Oriented
- Workflow Coordination
- Team Player
- Service Optimization
- Safe Food Handling
- Training Program Development
- Employee Coaching
- New Hire Training
- Order Accuracy
Timeline
Certified Server Trainer
Landrys Restaurant
10.2021 - Current
Server
Walt Disney World Trex Cafe
08.2018 - 02.2019
Server, Bartender
Millers Ale House Bar And Grill
10.2010 - 10.2021
Manager
McDonald's
10.2004 - 11.2010
Secretary
John E. Russi CPA PA
03.2002 - Current
Team Leader
Dunkin' Donuts
02.1999 - 05.2001
High School Diploma -
Winter Park High School
High School Diploma -
Elizabeth High School