Stephanie Samuel
Fort Lauderdale
Summary
Bilingual and detail-oriented Medical Receptionist and Administrative Assistant with 3+ years of experience in healthcare and customer-facing environments. Skilled in EHR systems, appointment scheduling, insurance verification, and high-volume customer service. Adept at communicating with diverse patient populations, especially Spanish-speaking clients. Known for improving office efficiency and patient satisfaction while ensuring accuracy and confidentiality in all administrative processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist / Administrative Assistant
Spine and Wellness Centers of America
Fort Lauderdale
04.2024 - Current
- Managed 80+ weekly patient appointments using EHR, increasing scheduling accuracy and provider efficiency.
- Reduced insurance authorization delays by 30% through proactive follow-up with payers and providers.
- Served over 40+ Spanish-speaking patients weekly, improving accessibility and communication.
- Collected and reconciled copayments with 100% transaction accuracy.
- Streamlined front-desk processes, reducing patient check-in time by 20%.
- Maintained strict HIPAA compliance in all patient record handling.
Barista
Starbucks
Fort Lauderdale
03.2021 - 04.2024
- Delivered fast-paced customer service, managing 100-150 daily orders with 98% order accuracy.
- Cross-trained on drive-thru, mobile orders, and prep stations to increase shift efficiency.
- Complied with 100% of food safety audits and cleanliness standards.
- Recognized for teamwork, speed, and positive customer interactions under pressure.
Medical Assistant
Pronto Urgent Care
Fort Lauderdale
07.2020 - 03.2021
- Handled over 50 patient inquiries daily via phone and email with 95% resolution rate.
- Updated patient records and insurance details with 98% data accuracy.
- Supported 4-6 providers with intake, documentation, and post-visit follow-ups.
Cashier
Marshalls
Fort Lauderdale
01.2019 - 06.2020
- Processed 100+ POS transactions per shift while maintaining customer wait time under 3 minutes.
- Resolved customer issues promptly, contributing to 90% positive feedback rating.
- Assisted on sales floor and fitting rooms to support overall store operations.
Seasonal
Independent Dog Sitter
Fort Lauderdale
06.2013 - 09.2019
- Provided long-term, trusted pet care for multiple families, ensuring feeding, exercise, and home safety.
- Maintained 100% client retention through reliable and consistent service.
Volunteer
Community Church Volunteer
Pembroke Pines / Margate / Fort Lauderdale
01.2013 - 01.2014
- Assisted with guest services and child supervision during community outreach events for 100+ attendees.
Education
Marketing Degree - Fashion Marketing, History and Literature
Broward College
Coconut Creek, FL05.2028
High School Diploma -
Northeast High School
Fort Lauderdale, FL05.2017
Skills
- Bilingual: Fluent in English and Spanish
- Electronic Health Records (EHR)
- HIPAA Compliance & Patient Confidentiality
- Appointment Scheduling & Front-Desk Operations
- Insurance Verification & Authorizations
- Payment Processing & Copayment Collection
- Microsoft Office Suite (Word, Excel) & Email
- High-Volume Call Handling (Multi-line systems)
- Fast Typing & Data Entry Accuracy
- Customer Service & Conflict Resolution
Certification
[Add here if applicable - e.g., Medical Assistant Certification, CPR, First Aid]
References
Available upon request.
Languages
- English
- Spanish
Timeline
Medical Receptionist / Administrative Assistant
Spine and Wellness Centers of America
04.2024 - Current
Barista
Starbucks
03.2021 - 04.2024
Medical Assistant
Pronto Urgent Care
07.2020 - 03.2021
Cashier
Marshalls
01.2019 - 06.2020
Seasonal
Independent Dog Sitter
06.2013 - 09.2019
Volunteer
Community Church Volunteer
01.2013 - 01.2014
Marketing Degree - Fashion Marketing, History and Literature
Broward College
High School Diploma -
Northeast High School