STEPHANIE SANDOVAL
Customer Service Representative
Canutillo,Texas
Summary
With a proven track record of exceeding customer service expectations, I consistently approach every interaction with a cheerful and upbeat demeanor. Remaining calm and composed in high-pressure situations, I effectively address customer concerns and minimize dissatisfaction. By acknowledging their needs, communicating decisively, and offering focused solutions, I consistently deliver exceptional service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TEKsystems
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Teleperformance
03.2023 - 09.2023
- As a Pre-Licensed Representative are required to use excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines
- The position is responsible for resolving high level consumers issues in a fast-paced environment
- Resolve complex consumer issues and advise first level representatives on high level issues
- Assist policy holders with billing questions and concerns
- Provide support to policy holders with any policy changes requested
Customer Service
Conduent
05.2020 - 07.2020
- Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision
- Provides customer with appropriate customized information requested
- Ascertains the nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, to provide client with appropriate resolution
Travel Agent
Amarillo Consolidated Travel
01.2012 - 02.2013
- Promoting and marketing the business
- Dealing with customer queries and complaints
- Maintaining statistical and financial records
- Planning
- Selling insurance
- Meeting profit or sales targets
- Preparing promotional materials and displays
Customer Service Representative
Tac Air
07.2007 - 01.2012
- Customer Service Representatives are expected to perform the following tasks, including but not limited to:
- Deliver a proactive, personalized service experience to private and corporate aviation clientele
- Arrange services including hotel, catering, and ground transportation
- Coordinate aircraft services, such as fuel and hangar storage
- Effectively communicate via air-to-ground radio and ground-to-ground radio
Education
Certificate in Travel And Tourism -
Amarillo College
Amarillo, TX08.2012
Certificate Business Management Marketable Skills -
Amarillo College
Amarillo, TX05.2011
Advanced Technical Support Specialists -
Texas Computer Institute
Amarillo, TX05.2008
Skills
- Technical support
- Sales
- Customer service
- Cold calling
- Retail sales customer service
- Outbound sales
- Inventory control
- Marketing
Certification
- Business Management Marketable Skills Certificate
- Travel and Tourism Certificate
- Advanced Technical Support - Degree
Affiliations
- TekSystems
Timeline
Customer Service Representative
TEKsystems
09.2023 - Current
Customer Service Representative
Teleperformance
03.2023 - 09.2023
Customer Service
Conduent
05.2020 - 07.2020
Travel Agent
Amarillo Consolidated Travel
01.2012 - 02.2013
Customer Service Representative
Tac Air
07.2007 - 01.2012
Certificate in Travel And Tourism -
Amarillo College
Certificate Business Management Marketable Skills -
Amarillo College
Advanced Technical Support Specialists -
Texas Computer Institute
Similar Profiles
Lamark LeeLamark Lee
Production Worker at TEKsystemsProduction Worker at TEKsystems
Isai BecerrilIsai Becerril
Data Center Technician at TEKsystemsData Center Technician at TEKsystems
Michelle ShawMichelle Shaw
Customer Care Representative at TEKsystemsCustomer Care Representative at TEKsystems
STEPHEN STANLEYSTEPHEN STANLEY
Customer Experience Advocate at TEKsystemsCustomer Experience Advocate at TEKsystems
Jacob LopezJacob Lopez
Merchandiser at PepsiCoMerchandiser at PepsiCo