Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Santana

Norwalk,CT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Server

Sunrise of Senior Living
07.2023 - Current
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Prepared and served food and beverages to customers
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.

Quality Control Inspector/Machine Operator

Pitney Bowes
02.2022 - 09.2022
  • Analyze mail shipments to make sure they are correct, create job sheets on time for mail drops, create error reports when mail is incorrect
  • Monitored and observed production line to watch for pile-ups and jams
  • Verified production orders prior to starting set-up
  • Manipulated controls to set, activate and adjust mechanisms on machinery
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.

Wax Specialist

European Wax Center
07.2017 - 03.2020
  • Discussed procedures and educated clients on waxing systems
  • Provided personalized care to make clients feel comfortable
  • Maintained relationships with multiple return clients and handled scheduling
  • Inventoried, made repeat orders and stocked treatment rooms.

Cashier

Target
04.2015 - 06.2016
  • Accepted cash and credit card payments, issued receipts and provided change
  • Answered customer questions and provided store information
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Education

Bachelor of Science - Cyber Security

Southern New Hampshire University
Hooksett, NH
06.2024

High School Diploma -

Orchard View H.S
06.2013

Skills

  • Food Preparation and Safety
  • Maintaining Clean Work Areas
  • Customer Service
  • Attention to Detail
  • Microsoft Office proficiency
  • Computer Skills
  • Problem Resolution
  • Problem-Solving
  • Teamwork and Collaboration

Timeline

Server

Sunrise of Senior Living
07.2023 - Current

Quality Control Inspector/Machine Operator

Pitney Bowes
02.2022 - 09.2022

Wax Specialist

European Wax Center
07.2017 - 03.2020

Cashier

Target
04.2015 - 06.2016

Bachelor of Science - Cyber Security

Southern New Hampshire University

High School Diploma -

Orchard View H.S

Similar Profiles

CREATE PROFILE
Stephanie Santana