STEPHANIE SANTIAGO
Saint Albans,NY
Summary
Results-driven professional skilled in office administration and customer relationship management, with a history of improving workflows and enhancing client interactions. Proven ability to streamline operations and support strategic initiatives that contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Law office of Ronald D. Weiss P.C.
Melville, New York
01.2025 - Current
- Managed appointment scheduling for attorneys and clients efficiently.
- Organized legal documents and maintained filing systems for easy access.
- Coordinated meetings and prepared agendas for attorney consultations.
- Processed correspondence and maintained communication with clients and courts.
- Maintained office supplies inventory and ordered materials as needed.
- Supported attorneys in case preparation by gathering relevant information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Facilitated communication between different departments within the organization.
- Conducted research on various topics as requested by management.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming calls and directed callers to appropriate department or employee.
Unit Manager
NetTel USA
Farmingdale, USA
02.2013 - 08.2024
- Achieved financial objectives by preparing annual budget and scheduling expenditures.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented automation strategies for office operations, correspondence management and schedule coordination.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Supervised daily operations to ensure team alignment and efficiency.
- Developed training programs to enhance employee skills and knowledge.
- Implemented process improvements to streamline workflows across departments.
- Collaborated with cross-functional teams to support project initiatives and goals.
- Conducted performance evaluations to guide employee development and feedback.
Customer Service Representative
NetTel USA
Farmingdale, USA
10.2012 - 02.2013
- Answered customer calls promptly, reducing on-hold wait times.
- Collected customer feedback and implemented process changes to enhance customer satisfaction.
- Provided tailored advice and assistance to customers, addressing specific needs and preferences.
Education
GED -
Delaware Valley Job Corps
Callicoon, NY, USA01-2002
Skills
- Time Management
- Problem Resolution
- Data entry
- Correspondence management
- Legal research
- Customer relationship management
- Office administration
- Effective communication
- Microsoft Office Suite
- Excel spreadsheets
- Meeting planning
- Sensitive material handling
- Data entry documentation
- Calendaring
- Multi-line telephone systems
- Professional communication
Timeline
Administrative Assistant
Law office of Ronald D. Weiss P.C.
01.2025 - Current
Unit Manager
NetTel USA
02.2013 - 08.2024
Customer Service Representative
NetTel USA
10.2012 - 02.2013
GED -
Delaware Valley Job Corps