Stephanie Santos
Rio Rancho,NM
Summary
Passionate Customer service representative and Inside Sales Representative with proven skills in connecting with leads to promote products and services. Successfully handles high daily call volumes with concise time management. Provides top notch customer service.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Dreamstyle Remodeling
Albuquerque, NM
02.2025 - 10.2025
- Engaged potential customers through cold calls to uncover remodeling needs and set appointments for outside sales representatives.
- Called, emailed, and texted potential clients to generate qualified leads for outside sales representatives.
- Identified potential clients by building strong relationships and understanding their needs through active interactions.
- Explained company products and services with enthusiasm to build excitement, drive engagement and increase sales.
- Managed individual and business accounts to sustain business growth.
- Utilized CRM software to track leads and manage sales pipeline efficiently.
- Provided detailed information on products, pricing, and financing options to clients.
- Resolved customer complaints promptly to maintain satisfaction during the sales process.
Vault Manager
Santa Ana Star Casino Hotel
Bernalillo, NM
09.2022 - 12.2023
- Managed cash flow and inventory for vault operations at a high-traffic casino.
- Monitored cash flow, managing incoming and outgoing funds effectively.
- Conducted risk management analysis to identify vulnerabilities and reduce potential financial losses.
- Conducted regular audits to ensure compliance with gaming regulations and policies.
- Trained team members on vault security protocols and operational best practices.
- Implemented safety measures to protect assets during transactions and storage.
- Collaborated with external auditors during annual audit processes ensuring adherence to laws and regulations.
- Prepared detailed reports summarizing current financial status by collecting, analyzing, and consolidating account information.
- Counted cash, filled cassette trays for ATMs and business customers, and prepared cash for delivery routes while promptly reporting cash discrepancies.
Phone Banker
Bank Of America
Rio Rancho, NM
03.2015 - 08.2022
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
- Facilitated exceptional customer service by addressing customer needs and promoting suitable products for financial success.
- Resolved customer issues through effective communication and problem-solving skills.
- Resolved customer problems through research and using company tools and resources.
- Resolved customer disputes by navigating regulations and ensuring compliance with banking standards.
- Identified and recommended opportunities to enhance production and performance.
- Trained new staff on operational procedures and customer service best practices.
- Explained the organization's procedures, products, and services in detail to boost sales and support superior customer experiences.
- Won several customer service awards. Some awards were Global Recognition, which is the highest recognition you can receive globally from BofA
Education
High School Diploma -
Cibola High School
Albuquerque, NMSkills
- Sales strategy development
- Sales lifecycle management
- Lead generation
- CRM management
- Product knowledge
- Exceptional Customer service
- Effective communication
- Relationship building
Timeline
Inside Sales Representative
Dreamstyle Remodeling
02.2025 - 10.2025
Vault Manager
Santa Ana Star Casino Hotel
09.2022 - 12.2023
Phone Banker
Bank Of America
03.2015 - 08.2022
High School Diploma -
Cibola High School