Dynamic Customer Service Manager with proven skills in conflict resolution, team leadership, and operational efficiency. Committed to enhancing customer satisfaction and driving team performance.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Food Lion
Lynchburg, Va
05.2026 - Current
Managed customer inquiries and resolved issues promptly.
Trained new staff on company policies and customer service standards.
Assisted in maintaining store inventory and product displays.
Grocery Manager
Food Lion
Lynchburg, VA
05.2025 - 05.2026
Managed daily operations of grocery department ensuring efficient workflow.
Trained and supervised staff on product knowledge and customer service skills.
Organized inventory and maintained stock levels for optimal product availability.
Deli Manager
Food Lion
Lynchburg, VA
03.2023 - 05.2025
Trained and supervised deli staff in food safety and customer service standards.
Managed daily deli operations and ensured product quality and freshness.
Collaborated with vendors to maintain inventory levels and product selection.
Deli Clerk
Food Lion
Lynchburg, VA
12.2023 - 03.2024
Prepared deli meats and cheeses according to customer specifications.
Operated slicing machines and scales for accurate portioning.
Maintained cleanliness and organization of the deli display case.
Deli Manager
Walmart
Lynchburg, VA
02.2021 - 10.2023
Trained and supervised deli staff in food safety and customer service standards.
Managed daily deli operations and ensured product quality and freshness.
Collaborated with vendors to maintain inventory levels and product selection.
Electronics Manager
Walmart
Lynchburg, VA
02.2020 - 08.2022
Managed electronics department operations to ensure optimal product availability.
Oversaw inventory management and stock replenishment processes.
Trained and mentored staff on customer service and product knowledge.