Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Saunders

Lynchburg,VA

Summary

Dynamic Customer Service Manager with proven skills in conflict resolution, team leadership, and operational efficiency. Committed to enhancing customer satisfaction and driving team performance.

Overview

7
7
years of professional experience

Work History

Customer Service Manager

Food Lion
Lynchburg, Va
05.2026 - Current
  • Managed customer inquiries and resolved issues promptly.
  • Trained new staff on company policies and customer service standards.
  • Assisted in maintaining store inventory and product displays.

Grocery Manager

Food Lion
Lynchburg, VA
05.2025 - 05.2026
  • Managed daily operations of grocery department ensuring efficient workflow.
  • Trained and supervised staff on product knowledge and customer service skills.
  • Organized inventory and maintained stock levels for optimal product availability.

Deli Manager

Food Lion
Lynchburg, VA
03.2023 - 05.2025
  • Trained and supervised deli staff in food safety and customer service standards.
  • Managed daily deli operations and ensured product quality and freshness.
  • Collaborated with vendors to maintain inventory levels and product selection.

Deli Clerk

Food Lion
Lynchburg, VA
12.2023 - 03.2024
  • Prepared deli meats and cheeses according to customer specifications.
  • Operated slicing machines and scales for accurate portioning.
  • Maintained cleanliness and organization of the deli display case.

Deli Manager

Walmart
Lynchburg, VA
02.2021 - 10.2023
  • Trained and supervised deli staff in food safety and customer service standards.
  • Managed daily deli operations and ensured product quality and freshness.
  • Collaborated with vendors to maintain inventory levels and product selection.

Electronics Manager

Walmart
Lynchburg, VA
02.2020 - 08.2022
  • Managed electronics department operations to ensure optimal product availability.
  • Oversaw inventory management and stock replenishment processes.
  • Trained and mentored staff on customer service and product knowledge.

Education

GED
Lynchburg, VA

Skills

  • Customer service
  • Issue resolution
  • Team leadership
  • Inventory management

Timeline

Customer Service Manager

Food Lion
05.2026 - Current

Grocery Manager

Food Lion
05.2025 - 05.2026

Deli Clerk

Food Lion
12.2023 - 03.2024

Deli Manager

Food Lion
03.2023 - 05.2025

Deli Manager

Walmart
02.2021 - 10.2023

Electronics Manager

Walmart
02.2020 - 08.2022

GED
Stephanie Saunders