Stephanie Scheu
McKinney
Summary
Results-driven medical receptionist with expertise in community relations and calmness under pressure. Proven ability to manage patient check-ins, handle billing inquiries, and maintain accurate medical records, contributing to a seamless healthcare experience.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Cook Children's Lake Forest Primary Care
McKinney
04.2023 - Current
- Address the patient or parent at check in/out while establishing a friendly and positive encounter for each patient's visit.
- Routinely answer incoming calls, maintain schedules, register new patients, verify insurance information, handle billing and payment collection activities on patient's accounts.
Detention Service Officer
Collin County Sheriff's Department
12.2022 - 04.2023
- Supervised inmate visitation, distributed food to inmates, conducted security checks, and handled control room operations.
- Provided custodial care for the security and well-being of inmates who are housed in the Collin County Jail.
Client Service Representative
Animal Diagnostic Clinic
Plano
05.2021 - 11.2022
- Routinely called to schedule appointments for new and former patients.
- Manage medical records, charts, and reports by scanning or uploading to patient files.
- Presenting and explaining fees, including processing payments.
- Remaining calm while interacting with difficult owners and in stressful situations.
- Plano
Detention Training Officer
Dallas Sheriff's Department
02.2017 - 04.2021
- Provided care, custody, and control in an enclosed environment with those who have been confined in the Lew Sterrett- Dallas County Jail.
- Assigned to handle inmates charged with Class C misdemeanors to State Felonies, and those diagnosed with mental illness.
- Tackled a wide range of difficult situations regarding the law, criminal behavior, and civilian relations, while keeping a level head and calm disposition.
- Was given the opportunity to become a Detention Training Officer to provide proper training to new officers entering the corrections field.
Retail Associate
Banana Republic
08.2015 - 01.2017
- Engaged with customers, assessed needs, and ensured satisfaction with purchases.
- Assisted at cash register, stocked and organized merchandise, and supported inventory and product displays across various shifts.
- Acted as loss prevention champion to reduce merchandise shortages and maintain safety for employees and customers.
Ceramic Teacher Assistant
Brookhaven Community College
08.2014 - 08.2015
- Assisted in the distribution of supplies and the teaching of new students for Ceramic arts.
- In charge of maintaining, preserving, and organizing all creations daily.
- Responsible for properly operating and maintaining heavy machinery.
Team Member
Chipotle
06.2012 - 07.2012
- Processed transactions and distributed food to customers.
- Ensured customer satisfaction by accurately handling money and maintaining a clean workspace.
Education
Associate Degree in Arts -
Brookhaven Community College
Farmers Branch, TX12-2016
High School Diploma -
Newman Smith High School
Carrollton, TX08-2012
Skills
- Medical Billing Knowledge
- Loss Prevention Comprehension
- Community Relations
- Conflict Resolution Tactics
- Results Oriented
- Effective Communication
- Calm Under Pressure
Timeline
Medical Receptionist
Cook Children's Lake Forest Primary Care
04.2023 - Current
Detention Service Officer
Collin County Sheriff's Department
12.2022 - 04.2023
Client Service Representative
Animal Diagnostic Clinic
05.2021 - 11.2022
Detention Training Officer
Dallas Sheriff's Department
02.2017 - 04.2021
Retail Associate
Banana Republic
08.2015 - 01.2017
Ceramic Teacher Assistant
Brookhaven Community College
08.2014 - 08.2015
Team Member
Chipotle
06.2012 - 07.2012
Associate Degree in Arts -
Brookhaven Community College
High School Diploma -
Newman Smith High School