Stephanie Schuetz
LELAND,NC
Summary
Personable and dedicated customer service representative with 20 years of experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and cultivating repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Harris Teeter
Wilmington, NC
09.2023 - 08.2026
- Assisted customers with product inquiries and service issues.
- Processed transactions accurately at the cash register.
- Maintained clean and organized store displays for customer engagement.
- Resolved customer complaints effectively and efficiently in real-time.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Night Stocking Crew
Fry's Food And Drug
Tucson, Arizona
06.2023 - 09.2023
- Stocked shelves with products following store layout and inventory standards.
- Maintained cleanliness of work areas and ensured safety protocols were followed.
- Organized and stocked merchandise on store shelves, racks, cases, bins, and tables.
Cashier
Harris Teeter
Wilmington, NC
08.2021 - 04.2023
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product inquiries and provided excellent service.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained cleanliness and organization of checkout area and surrounding space.
- Offered customers carry-out service at completion of transaction.
- Conducted price checks for special orders or discounts as requested by customers.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Built and maintained productive relationships with employees.
Education
General Education Diploma
Tucumcari, NMSkills
- Transaction processing
- Product knowledge
- Customer relationship management
- Complaint resolution
- Customer engagement
- Service excellence
- Store organization
- Effective communication
- Problem solving
- Time management
- Adaptability
- Friendly interaction
- Courteous demeanor
- Professional telephone demeanor
- Positive and professional
Accomplishments
- Received numerous awards and company letters of commendation acknowledging and thanking me for my work ethic and dedication to putting customers first.
References-
- Personal:
- Crystal Fowler (772) 774-9155
- Sandy Coan (914) 473-6000
- Mardi Sutton (252) 775-2567
- Business
- John Pitts (910) 681-0613 Store Manager
- Ashley Pellman (910) 681-0613. Asst. Store Manager
- Lee Barnhill (910) 681-0613. Customer Service Manager
Timeline
Customer Service Representative
Harris Teeter
09.2023 - 08.2026
Night Stocking Crew
Fry's Food And Drug
06.2023 - 09.2023
Cashier
Harris Teeter
08.2021 - 04.2023
General Education Diploma