Stephanie Scott
Columbus,OH
Summary
Sincere and hardworking at answering questions about claims processes, benefits coverage and eligibility. Skilled in data entry, documentation, and multitasking. Bringing many years' of experience in the field.
Organized and visionary worker with fantastic skills in finding, compiling, and presenting research findings quickly and accurately. Determined to maintain productivity through all steps of research procedures and data entry. Proven history of organizing projects for optimized results.
Overview
13
13
years of professional experience
Work History
Data Entry
CVS Health
Columbus, US
12.2021 - 06.2024
- Performed administrative duties such as filing, data entry.
- Organized data entry of participant surveys into database systems.
- Performed data entry tasks related to processing customer returns.
- Performed data entry into company databases.
- Processed payroll information, ensuring accuracy of data entry.
Pharmacy Technician
CVS Health Retail
Hilliard, US
01.2018 - 12.2021
- Provided customer service to patients by answering questions about medications and health-related topics.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Customer Service Representative
Teleperformance
Hilliard, US
09.2018 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Warehouse Associate
BelFlex
Columbus, US
09.2017 - 02.2018
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Performed cycle counts to ensure accuracy of inventory levels.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
Customer Service Representative
Thirty-One Gifts
New Albany, US
05.2013 - 05.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Rep
Target Corp
Whitehall, US
11.2011 - 03.2013
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High school or equivalent -
Columbus Alternative High School
Columbus06.2008
Skills
- Data entry abilities
- Medical data entry
- Pharmaceutical data entry
- Communication
- Multitasking
- Customer Service in Stressful Situations
Awards
Employee of the month, 10/01/20, Met quota and helped others meet theirs
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Highlightsofqualifications
- Excellent written and verbal communication skills across multiple audiences.
- Thorough knowledge of Customer Service and Business systems and processes.
- Establishes a strong level of empathy, and professionalism.
- Able to multi-task and prioritize time effectively to complete all projects within a timely manner.
- Strong Work Ethics, Integrity and Honesty.
- Proficient in Microsoft Office applications
Timeline
Data Entry
CVS Health
12.2021 - 06.2024
Customer Service Representative
Teleperformance
09.2018 - 10.2020
Pharmacy Technician
CVS Health Retail
01.2018 - 12.2021
Warehouse Associate
BelFlex
09.2017 - 02.2018
Customer Service Representative
Thirty-One Gifts
05.2013 - 05.2016
Customer Service Rep
Target Corp
11.2011 - 03.2013
High school or equivalent -
Columbus Alternative High School