Stephanie Scott

• Process and fulfill medical record and Release of Information requests in accordance with HIPAA regulations and organizational policies.
• Respond to patient, provider, attorney, insurance, and third-party inquiries regarding medical records and account-related concerns.
• Review and verify patient information to ensure accuracy and completeness of documentation.
• Maintain electronic medical records and document all communications and actions within designated systems.
• Collaborate with clinical, admissions, billing, and administrative departments to resolve record and account discrepancies.
• Ensure timely turnaround of requests while maintaining productivity, accuracy, and compliance standards.
• Assist with patient account research and support billing-related inquiries when necessary.

• Built strong relationships with clients to deliver emotional support and companionship..
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Scheduled and accompanied clients to medical appointments.

• Managed high-volume inbound calls assisting customers with reservations, changes, and account inquiries

• Navigated multiple systems simultaneously to update accounts and process transactions

• Resolved customer concerns and escalations while maintaining professionalism and efficiency

• Processed payments securely and verified customer information

• Consistently met call center performance metrics including call handling time and quality standards

• Promptly responded to tenant complaints and concerns for over 80 properties.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Coordinated appointments to show marketed properties.
• Maintained constant balance and accounting of property petty cash account.

• Maintained 100% compliance with all hospital and government regulations.
• Pulled patient records and transferred information to appropriate parties.
• Purged outdated files.
• Scanned incoming documentation.
• Maintain complete confidentiality in accordance with the organization and legal requirements.
• Set up patient charts and documented information in various company software's.