Stephanie Scruggs
Orange Park,FL
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying [Type] needs to develop and deliver creative solutions.
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Energetic professional with 20 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
1
1
year of professional experience
Work History
Team Leader
Schofield exchange
Schofield , HI
10.2021 - 09.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Fostered positive employee relationships through communication, training and development coaching.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
GED -
04.1988
Skills
- Shift Scheduling
- Mentoring
- Complaint Resolution
- Quality Improvement
Timeline
Team Leader - Schofield exchange
10.2021 - 09.2022
Baker High School - GED,
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