Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Stephanie Segovia

Aliso Viejo,CA

Summary

Skilled in customer service and bilingual communication, I excelled as a Team Lead Trainer at Panda Express, enhancing team efficiency and training effectiveness. My experience at Springhill Suites By Marriott honed my attention to detail and time management, ensuring guest satisfaction and operational excellence.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Springhill Suites By Marriott
10.2022 - Current

I work in the hospitality industry, greeting and welcoming guests, ensuring their needs are acknowledged and their requests are fulfilled. I coordinate with housekeeping and maintenance teams to communicate guest requests or address maintenance issues. Additionally, I manage guest checkouts, ensuring that payments are processed correctly and everything is in order. I also multitask by handling multiple calls and chatting with guests simultaneously.

Team Lead Trainer

Panda Express
07.2023 - 05.2024
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Collaborated with management to identify skill gaps and create targeted training initiatives.

Education

Associate Of Science - Science

Laredo College
Laredo, TX
05.2022

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Bilingual English and Spanish

Accomplishments

During college, I volunteered at a senior home care program for one month, where I learned about the fragility of elderly individuals and the care they require. I also took AP classes in subjects like anatomy, physiology, physics, and chemistry, deepening my understanding of the human body. Additionally, I completed a phlebotomy class, gaining skills in finding veins and administering various types of injections.

Timeline

Team Lead Trainer

Panda Express
07.2023 - 05.2024

Front Desk Receptionist

Springhill Suites By Marriott
10.2022 - Current

Associate Of Science - Science

Laredo College
Stephanie Segovia