Skilled in customer service and bilingual communication, I excelled as a Team Lead Trainer at Panda Express, enhancing team efficiency and training effectiveness. My experience at Springhill Suites By Marriott honed my attention to detail and time management, ensuring guest satisfaction and operational excellence.
I work in the hospitality industry, greeting and welcoming guests, ensuring their needs are acknowledged and their requests are fulfilled. I coordinate with housekeeping and maintenance teams to communicate guest requests or address maintenance issues. Additionally, I manage guest checkouts, ensuring that payments are processed correctly and everything is in order. I also multitask by handling multiple calls and chatting with guests simultaneously.
During college, I volunteered at a senior home care program for one month, where I learned about the fragility of elderly individuals and the care they require. I also took AP classes in subjects like anatomy, physiology, physics, and chemistry, deepening my understanding of the human body. Additionally, I completed a phlebotomy class, gaining skills in finding veins and administering various types of injections.