Stephanie Segura
Dundee,NY
Summary
Dynamic Club Manager with a proven track record in staff training, membership growth, and team motivation. Focused on enhancing customer satisfaction and operational efficiency through effective leadership.
Overview
23
23
years of professional experience
Work History
Club Manager
V.F.W. Post 8649
Dundee, NY
03.2012 - Current
- Managed daily operations, ensuring compliance with regulatory standards and enhancing member experience.
- Developed and implemented strategic marketing initiatives to increase club membership and engagement.
- Trained and mentored staff on customer service protocols, fostering a collaborative team environment.
- Oversaw financial management, including budgeting, forecasting, and expense control to optimize resources.
Merchandise Manager
Ulta Salon
Goodyear, AZ
09.2008 - 09.2011
- Conducted regular audits of merchandise displays to ensure compliance with brand guidelines and standards.
- Spearheaded seasonal merchandise planning, aligning product assortment with market trends and consumer preferences.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
Shift Leader
Aldi
Ithaca, NY
04.2003 - 05.2008
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on best practices for customer service and inventory management.
- Optimized workflow processes, enhancing efficiency in stock replenishment and product displays.
- Conducted regular performance evaluations, providing feedback to improve team productivity.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Odessa-Montour
Odessa, NY06-2002
Skills
- Staff training
- Membership growth
- Team motivation
- Performance management
Timeline
Club Manager
V.F.W. Post 8649
03.2012 - Current
Merchandise Manager
Ulta Salon
09.2008 - 09.2011
Shift Leader
Aldi
04.2003 - 05.2008
High School Diploma -
Odessa-Montour