Stephanie Seidl
Janesville,WI
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
TownePlace Suites by Marriott
Janesville, WI
12.2023 - Current
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Verified accuracy of room rates and other charges during check-in process.
- Issued room keys and escort instructions to bellhops.
- Assisted with check-in and check-out procedures for guests.
- Kept accurate records of guest transactions.
- Input and confirmed reservations for guests.
- Addressed customer needs in a timely manner.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Assisted guests at check-in, providing information on various services within hotel.
- Scheduled reservations for groups and special events.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Resolved customer complaints promptly and courteously.
- Posted incidental charges to ledgers, manually or by using computers.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Transmitted and received messages using telephones or telephone switchboards.
- Ensured that all safety regulations were followed according to company standards.
- Provided information about hotel amenities, services, and local attractions.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Computed bills, collected payments and made change for guests.
- Provided excellent customer service while upholding company policies.
- Monitored security cameras in lobby area as needed.
- Verified customer credit to establish payment method for accommodations.
- Maintained cleanliness of lobby area at all times.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Managed cash drawer responsibly throughout shift.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments accurately and efficiently.
- Kept records of room availability and guest accounts, manually or using computers.
- Answered phones, responded to inquiries, and took messages.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Inputted guest information into computer system accurately and securely.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier/ Set Up
Agrace Thrift Store
Janesville, WI
06.2023 - Current
- Answered customers' questions and provided information on store procedures or policies.
- Scanned items and checked pricing on cash register for accuracy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Front Desk Receptionist
House Of Mercy Homeless Shelter
Janesville, WI
06.2023 - Current
- Scheduled and confirmed appointments for clients and staff.
- Drafted professional business documents, spreadsheets, and correspondence.
- Handled incoming and outgoing mail and packages.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Responded to customer inquiries via phone, email, and in person.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Signed for packages, recorded deliveries and distributed to personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted customers warmly and made them feel welcome.
- Explained policies and procedures to visitors.
Patient Registration Representative
SSM Health St. Mary's Hospital
Janesville, WI
03.2023 - 12.2023
- Responded to inquiries from patients, families, physicians, and other healthcare personnel.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Monitored office supplies inventory and placed orders when necessary.
- Handled incoming faxes related to admissions, discharges, transfers, pre-certifications, authorizations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Completed relevant insurance and other claim forms.
- Assisted patients with completion of forms needed for admission process.
- Entered patient data into electronic medical record system accurately and efficiently.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Screened patients before and during admissions processes.
- Verified insurance eligibility through online portals or by phone calls.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Answered general questions about hospital policies and services provided.
- Processed payments for services rendered in a timely manner.
- Updated patient information in database regularly to ensure accuracy of records.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
CNA, Phlebotomy, Ekg - Health Administration
Gateway Technical College
Kenosha, WI08-2003
Skills
- Automated telephone systems
- Guest amenities
- Transportation information
- Registration processing
- Credit and cash payments
- Room assignments
- Lobby oversight
- Safety and security procedures
- Conflict and issue documentation
- Front office support
- Guest accommodations
- Problem-solving skills
- Mail and packages
- Administrative skills
- Clerical duties
- Word processing
- Listening skills
- Supply replenishment
- Guest services
- Transaction processing
- Cash handling
- Oral and written communications
- Guest relations
Timeline
Front Desk Agent
TownePlace Suites by Marriott
12.2023 - Current
Cashier/ Set Up
Agrace Thrift Store
06.2023 - Current
Front Desk Receptionist
House Of Mercy Homeless Shelter
06.2023 - Current
Patient Registration Representative
SSM Health St. Mary's Hospital
03.2023 - 12.2023
CNA, Phlebotomy, Ekg - Health Administration
Gateway Technical College